strong sales experience and guests services

Nicholas Lalama

**** ******** ****, ********, ** 48116 810-***-**** *******@*****.*** & *******@*******.***

Education

Bachelor of Science in Sport Management/ Eastern Michigan University (EMU)/ April 2019

oMinor: Business

Associates Degree in Liberal Arts/ Washtenaw Community College/ December 2014

Experience

Internship/Brighton Schools/ February 2019 to June 2019

oSupervised middle school Basketball games

oReconcile tickets from game day ticket sales

oSet up and tore down sporting events

oOperated the scoreboard during events

oMaintained player stats during events

oShadowed Athletic Director

Ticket Sales Associate/ EMU Athletics/ August 2017 to December 2018

oSold box office tickets at football games, Men and Women basketball games

oDownloaded Box Office and Ticket Office software to EMU Athletics’ computers and set up printers

oPrepared ticket booths for operations

oCollected fan information to help sell tickets via phone calls

oAssisted at Will Call for home and away fans, and recruits

oOperated “Spin to Win” game to help increase the fan experience

Basketball Manager/ EMU Athletics/ September 2016 to February 2017

oSet up and tore down practices

oAssisted with running drills

oAssisted in warming up the players for games and practices

oMonitored players class and meeting attendance

Other Experience

Rugby Coach/ Brighton High School/ March 2019 to March 2020

oMentoring youth athletes

oTeaching them how to play a fast pace game

oShowing them how to think quickly on their feet

oIndividual group practices with certain position players to enhance a certain trait

·Teaching new kids how to do the basics of passing

·Taking backs and showing them how to receive the kicks

·Taking forwards and showing them how to ruck properly

·Teaching everyone on how to tackle properly to avoid injuries

Front Desk Agent/ Hampton Inn/ May 2019 to present

oCustomer service

·Check Ins/Check outs

·Phone Calls daily

·Listening in on sales phone calls

·Defusing any situations with guest and turning it into a positive

oResolve receipts for the money drawer every shift

oSet up meeting rooms

oMaking boards (assigning rooms) for housekeeping

oDaily room inspections

College & Community Involvement

Treasurer of the Sports Management Club/ EMU/ October 2018 to Aril 2019

oManaged finances

oAssisted with the development and implementation of fundraisers, including apparel sales and ticket raffles

Knights of Columbus

oTootsie roll drive collecting money for a charity for the mentally impaired

Rotary

oBuilding wheelchair ramps for people in need

oMaking Thanksgiving dinners for people in need in Livingston County

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