Customer Service Executive

CURRICULUM VITAE

Vinodhkumar

Contact No.: 979*******

Email address: *********@*****.***

OBJECTIVE:

To effectively combine my work experience and my studies with interest, to achieve the organizational goals and objectives.

WORK EXPERIENCE:

9 Years of Professional Experience

Customer Service Executive:

Novateur Electrical & Digital Systems Pvt. Ltd, A Group Brand Legrand

Chennai

Duties & Responsibilities

Co-ordinate/arrange installation and update to customers/account managers for installation call logs.

Consolidation of Daily MIS and follow-up for pending calls until closure.

Co-ordinate/arrange preventive maintenance reports for centralized order customers.

Co-ordinate/organize documents for LD orders and project installation.

Coordinate with customers and engineers.

Validate and create customer code for ship-to-party change in SAP.

Maintaining Master Database.

Generate and maintain report and certificates.

Provide support to Sales team.

Assisting of processing of Sales Orders in SAP Systems.

Create goods receipt note in SAP.

Relevant Skills:

SAP R/3 Knowledge:

Excellent in (MM Module) SAP Systems:

Using Basic T-Codes.

Processing of Sales Orders in SAP.

Create goods receipt note in SAP.

Electronic Data Processing Knowledge:

Excellent in Microsoft Office Program:

MS Word: Excellent skills in editing typing and maintaining documents.

PowerPoint presentations: Extra ordinary skills in creating power point presentations. Excellent presentation skills.

Excel Spreadsheets: Working experience in using MS Excel skills. Excellent skills to create and maintain Excel sheets on daily basis.

Outlook: Very much familiar to use outlook.

Customer Support Executive:

Maxsell Technologies Pvt. Ltd.

Chennai

Duties & Responsibilities

Allocating service calls and coordinate with services operation to ensure that they are properly attended to organizing the engineer until they reach the customer place and getting update whether the calls are completed or not.

Collecting and analyzing feedback from engineers and update to customers and for service tickets on CRM.

Prepare the quotation and sent to customers through on CRM.

Responding to the emails/phone related to the customer compliant and service.

Follow-up customer complaint.

Collecting call report from engineers and update in the service tickets System on daily basis.

Create and maintain a database of all customers with continuous updation.

Accomplishment:

Satisfaction of existing customers.

Implementing a new time saving process.

Technical Skills:

Good Knowledge of Customer Service, Product Knowledge, and Data Analysis.

Working knowledge of SAP, MS Excel, HTML and CSS.

Hand on experience on SAP.

Customer Management, Project Management, and Telephone systems.

EDUCATIONAL BACKGROUND:

Master of Science (Information Technology)

Thanthai Hans Roever College, Bharathidasan University

Perambalur, Trichy, Tamilnadu, India

June 2008- April 2010

Gandhi Nikethan Hr. Sec. School

Higher Secondary Education

Madurai, Tamilnadu, India

March 2003- April 2005

Relevant Qualifications:

Languages:

English: Reading, Speaking and Writing

Tamil: Mother language

PERSONAL INFORMATION:

Full Name: Vinodhkumar

Nationality: Indian

Marital Status: Married

Date of Birth: June 13, 1988

Contact this candidate