Account Manager
Resume:
Linda Mutuku
I am a detailed professional possessing a creative mindset and extroverted personality, offering 7 years of experience in the advertising industry. Experienced in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills. Over the years I have had the opportunity in working with various brands across all sectors which include: FMCG, Industrial, Educational, Insurance, Hospitality and Telecommunication's. Contact
Address
Nairobi, Kenya
Phone
************@*****.***
Skills
Analytical Skills
Account management
Relationship building and
management
Brand Management
Organizational Skills
Interpersonal and
Communication Skills
Reporting Skills
Work History
2016-02 -
2021-05
Account Manager
Creative VMLY&R
• Developed team communications and information for meetings.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Handled day-to-day running of various projects,
ensuring high levels of productivity and progression.
• Used Microsoft Word and other software tools to
create documents and other communications.
• Managed quality assurance program, including on- site visits, and customer surveys.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participated in continuous improvement by
generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked closely with Account Director to maintain optimum levels of communication to effectively and efficiently complete projects.
• Created plans and communicated deadlines to
ensure projects were completed on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to all clients, handled challenging situations with ease.
2014-07 -
2015-03
Account Manager
Creative VMLY&R, Nairobi, Kenya
• Developed team communications and information for meetings.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Handled day-to-day running of various projects,
ensuring high levels of productivity and progression.
• Used Microsoft Word and other software tools to
create documents and other communications.
• Managed quality assurance program, including on- site visits, and customer surveys.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participated in continuous improvement by
generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked closely with Account Director to maintain optimum levels of communication to effectively and efficiently complete projects.
• Created plans and communicated deadlines to
ensure projects were completed on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to all clients, handled challenging situations with ease.
2012-03 -
2014-06
Account Manager
Gina Din Group
• In charge of receiving and reviewing projects from assigned clients
• Managed key accounts by reviewing and mitigating discrepancies and collaborating with account
holders.
• Contributed to annual revenues by developing and launching campaigns in both Out of Home and
mainstream Media.
• Capitalized on emerging trends in customer
preferences and marketplaces when developing and
implementing targeted solutions.
• Liaised between account holders and various
departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
• Researched emerging industry trends, new
applications, concepts and procedures for clients to update current training curriculum.
2011-06 -
2012-03
Account Executive
3 Sixty Creative (Division of Creative Edge)
• Strengthened client relationships with proactive and collaborative approach to managing needs.
• Met and exceeded service level goals by identifying and achieving standards and expectations.
• Contacted clients as soon as issues arose to
proactively provide resolutions before problems
escalated.
• Liaised between clients and support team to resolve issues quickly and effectively.
• Communicated between internal and external
stakeholders, clients and vendors.
• Liaised between account holders and representatives to resolve issues and maintain satisfaction of Clients
• Designed Campaigns and Digital Marketing
Strategies.
Education
2016-03 -
2016-05
Certificate in Strategic Account Planning
International School of Advertising
2006-05 -
2007-12
2002- 2005
1994-2001
Diploma in Philosophy and Religious Studies
University of Nairobi
Kenya Certificate of Secondary Education
Loreto Convent Valley Road
Kenya Certificate of Primary Education
Loreto Convent Valley Road
Accomplishments
• Development and Roll out campaign for English
Point Marina property in Mombasa. I was part of
the team that developed the marketing
campaign of the first ever marina in East Africa
and the communication that was rolled out in
Press, Billboards both in Kenya and East Africa.
• Development and Roll out of (Olivia Olive Oil –
From Kapa Oil Refineries). I was part of a team
that developed and introduced the First Olive Oil
product from a Kenyan Company-Kapa Oil
Refineries
Certifications
2016-03 –
2016-05
Certificate in Strategic Account Planning
Contact this candidate