Farah Shnain

***** ******* ** ********, **, *****

832-***-****

adl759@r.postjobfree.com

Summary

Professional certified network & System engineer/specialist with over 10 years of experience installing, configuring, maintaining, and troubleshooting network and systems infrastructures. I am effective team player and logical thinker decision-making abilities in ensuring adherence to technical standards, evaluating technology problems with focus on efficiency and performance optimization.

Network Performance Monitoring System, tracking various aspects of a network and its operation, such as traffic, bandwidth utilization, and uptime.

Disaster Recovery Solutions - Systems Backup and Restore. Creating and storing copies of data that can be used to protect organizations against data loss.

Cybersecurity and patch management, distributing and applying updates to software and applications also ensuring vendor’s best cybersecurity practices.

Microsoft Active Directory, creating and managing domain, preparing disaster recovery strategies, technical support to users, upgrading software, and handling user accounts.

Microsoft WSUS, managing the distribution of updates that are released through Microsoft Update to computers on organization’s network infrastructure.

VPN Protocols such as DMVPN, GRE, IPSec, etc. Analyzing requirements and implementing VPNs that provide secure network connectivity. Providing technical support to the Operations-Implementations, Security- Implementations, Operations-Maintenance and Engineering teams on security related networking issues

Switching & Routing Protocols such as VLAN, STP, CDP, SNMP, HSRP, LACP/PAgP,OSPF, EIGRP

Research on network products, services, protocols, and standards to remain abreast of developments in the networking

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records using Word, Excel, Visio, and other tools. Experience

Network Specialist - Remote 07/2013 - Present

MCITCO TX, USA – BGH, Iraq

Configuration and installation of Cisco Routers /Switches/ASA

Configure and troubleshoot issues within production networks running dynamic routing protocols

Packet Capture and Analysis.

deploying and configuring FTE Network standards.

Configuration and Installation of WhatsUp Gold NMS.

Generate network-related reports to analyze and plan network performance improvements

Installation and maintenance Honeywell Experion Servers PKS R500 and R500.2 version.

Configuration and Installation of Domain Controller.

Installing McAfee Server Security System and deploy the Services into all Project Nodes. DIAMOND INFOTECH 03/2017

– 07/2017

Network Engineer

Tasks:

Implement networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.

Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrade collaborating with network architects on network optimization. Page 2

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplish information systems and organization mission by completing related results as needed. AT&T – Houston, TX 05/2015

- 03/2017

Security System Specialist

Electronics Troubleshooting, Analyzing Information, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management. Tasks:

Prepare for installations, upgrades, repairs and disconnects by reviewing work orders and gathering equipment.

Plan installations by evaluating location, locating access and laying-out equipment and Cabling.

Establish security systems by installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards.

Conduct client premise survey, makes recommendations on equipment placement, up-sells for complete protection, processed work order modifications and manages schedule impacts.

Ensure that “World Class” client service is provided to promote superior client satisfaction by actively participating in individual and team efforts.

Assist and support other technicians with repairs and maintenance when and where needed; including travel to other field locations in emergency situations.

Ministry of Health- Inspector General Office-Baghdad, Iraq 09/2011 - 01/2015

IT Support Engineer

Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Network Performance Tuning, Network Design and Implementation, Load Balancing and Salability, Vendor Relationships, Software Performance Tuning, Software Maintenance.

Tasks:

Troubleshooting network problems and diagnosing and solving hardware or software related faults.

Evaluate system potential by testing compatibility of new programs with existing programs.

Test and evaluate existing network system.

Perform regular maintenance to ensure that networks operate correctly.

Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.

Place software into production by loading software into computer; entering necessary commands.

Place hardware into production by establishing connections; entering necessary commands.

Resolve technical issues of different complexities.

Maximize use of hardware and software by training users; interpreting instructions; answering questions.

Maintain system capability by testing computer components. Page 3

Maintain historical records by documenting hardware and software changes and revisions.

Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.

The Kufan Group-Oil & Gas, Iraq (Baghdad, Basra, Kurdistan) 08/2006

- 09/2011

Nework Engineer

Managed infrastructure team activities including technical support, network design, project implementations and documentation, weekly and monthly meeting with clients. Provided technical and logistical support to project teams for Fire Fighting Systems, Power Failover Systems, Elevators and other related BMS, hardware installation, provide client trainings involving Cisco, Upgrading and Troubleshooting Cisco IOS to the Cisco Switches and routers, technical teams and business partners in conducting market evaluations.

Projects:

Archiving system of Higher Judicial Council of Iraq (DAI).

Network Infrastructure (JCC-I/A). (Data center, VOIP and wireless network for Ministry of Interior of Iraq).

Establishment of the Help Desk System (JCC-I/A) for Ministry of Interior of Iraq.

Development of Federal Police Network Infrastructure.

Installation and maintenance of VSAT systems for the Deputy Prime Minister Offices in Iraq (USAID/MSI).

Installing Cisco Surveillance IP cameras System for Camp BUCA (U.S. Military Base).

Infrastructure and VSAT systems for 15 Training Centers in Iraq (USAID/MSI). Jr. Network Engineer

Functioned as a Jr.Network Engineer and handled installation of 30 dental computer controlled X-Ray systems for over 16 sites and maintained communications to a medical database, lead a team of 30 Techs to provide maintenance, development and client’s staff training for the implemented systems. Projects:

Installation and maintenance of the Dimaxis Panoraminc X-ray Project.

Installation and client’s staff training of the ANTEK Nitrogen/Sulfur analyzers.

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