Administrator
Resume:
HALIMA
SHEIK IBRAHIM
******.************@*****.*** 072******* https://www.linkedin.com/in/halima-s- 817984112
Florentia, Gauteng, 1448
Dedicated and adaptable office administrator with 6 years of experience in telecommunications, customer support and sales. Works well independently and within a team. Excellent communication and people skills gained throughout the years of having to work closely with customers on a daily basis. 6 months experience on a Supervisory Development Program LANGUAGES
English
Hindi
Afrikaans (Intermediate)
EDUCATION
2014: National Senior Certificate: Matric with Admission to a Bachelor’s Degree Alberton High School, Alberton, 35 Phantom street, Alberton RSA SKILLS
Customer service
Communication (verbal & email)
Self-motivation
Organized
Strategic planning
Problem solving
Supervising & delegation
Punctual
Resourceful
Windows Live Mail
Microsoft Office
Personable and Approachable
Remains calm under pressure
SYSTEMS USED
Morpheus
Morpheus dealer
Eppix
iCap
SRM
Knowledge base
WORK EXPERIENCE
Enhanced Location Selling (Morvest Group)
January 2017 – Current
Lushen Pillay 065-***-****
Teams: Complex, Adhoc, Partner Channel Support Desk & Business Trade Partner Call Centre Responsible for managing the team in
absence of supervisor
Over the phone assistance for Vodacom
stores/ trade partners
Building relationships with business partners
Delegating to the team
Effective communication of complex
instructions
Identifying issues and bringing it to the
attention of the supervisor
Training new recruits to ensure they are
able to navigate the systems and follow
the correct processes
Taking on projects to assist with finding
solutions to general issues experienced by
Vodacom staff
RAM order tracking
New contracts, Port In and Prepaid
Conversions
Submitting customer orders
Credit vetting
Upgrades
Transfer of ownership
Reverse migration submission
Sponsored & Split billing
Deactivation of WASP/ content services
VAS activation and deactivation
Billing queries and investigation
Investigation credit causes
Processing of credits
Sim swaps and sim swap reversals
Call limit management
Synchronising a line
Logging calls for portfolio reviews
Logging incidents for IT related queries
Identifying the cause of a line not working
Assisting with escalations
Assigning/ allocating of SR’s
Vodacom Corp Connect
November 2014 – January 2017
Cornia Roets 072 333 556
Invoicing
Data capturing
Managing accounts
Assisting clients telephonically
Ensuring customer satisfaction
Maintaining good customer relationships
Communicating with clients daily via email
General queries regarding accounts/
contracts
Assisting walk-in clients
Switchboard
Invoicing
Stock take and booking stock in and out
Sales/Telesales of Vodacom contracts and
Filing
Allocating stock to orders
New lines, ports and prepaid contract
conversions
Upgrade processing and upgrade quotes
Credit vetting
Transfers
Generating and processing upgrades
VAS activation/ deactivation
Sim swaps
Hard lock/ soft lock
RICA
WASP deactivation
Call limit activation, call limit temp
increase
Effective transfer of data from one device
to another
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