Service Representative Assistant

RUBY AGUILERA

Address: **** * ****** *** ***** Email: **************@*****..*** Phone: 702-***-****

Skills Summary

Critical Thinking.

Problem Solving.

Public Speaking.

Customer service .

Software .

Communication.

Bilingual

CCW certified

PLB

Education High school diploma

3800 E Harris Ave, Las Vegas, NV 89110

College of southern Nevada :

3200 E Cheyenne Ave, North Las Vegas, NV 89030

Experience

Usaa: Managing inbound calls and identifying the members needs through account assistance with there checking and saving as well as undergoing training to assist them with fraudulent activity.

Sitel: Costco.com

June 2019-2020

Customer service representative

Manage large amounts of inbound and outbound calls in a timely qqqmanner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Subway-2019

3950 S Las Vegas Blvd, Las Vegas, NV 89119greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork.

Reference

Elias Balderas

Employment: Wynn security

Phone702-***-****

Email: *****.**********@*****.***

Julia Herra

Employment: Clark county school assistant

Phone: 702-***-****

Email: *****.*****@*****.***

Contact this candidate