Coordinator Customer Service

Doris Moore

704-***-****, ************@*****.***

PROFILE Experienced and self-motivated administrative professional with 8+ years of experience in the healthcare industry. Highly competent communicator skilled in multitasking and effectively communicating with others. Excellent time management skills combined with a superior knowledge of customer service. Committed to utilizing my skills to further the mission of a company. A strong leader who works well under pressure, and exudes positivity. EMPLOYMENT HISTORY

Mar 2021 — Present Care Coordinator, Atrium Health Charlotte, NC

• Completes referrals for patients and coordinates with referring and receiving practices.

• Obtains authorizations, completes follow up on referrals, and prepares financial estimates for patients.

• Coordinates and schedules surgical procedures, diagnostic testing, and other services within various departments.

• Reviews benefits and educate patients on insurance coverage.

• Directs patients to providers within their insurance plan. Sep 2012 — Mar 2021 Patient Services Specialist, Atrium Health Charlotte, NC

• Exemplified caring and compassionate customer service to create an excellent patient experience.

• Managed patient registration, insurance verification, scheduling, collection and cash receipting, upon arrival and or departure desk activities according to the standards and guidelines ensuring accuracy.

• Demonstrated critical thinking skills and decisive judgment in an often hectic office environment and possessed the ability to work cohesively on a team and independently.

• Provided exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations.

• Assisted with administrative duties to support staff within the department. EDUCATION

Jun 1978 — Jul 1979 Associates, Rutledge School of Business & Fashion Charlotte, NC Completed credits toward Associates degree.

ADDITIONAL HIGHLIGHTS

Sep 2012 — Apr 2021 Charlotte, NC

• Well versed in Microsoft Office Suite.

• Expert knowledge in EPIC, Canopy/Cerner, and App Bar. EXTRA-CURRICULAR ACTIVITIES

Oct 2011 — Sep 2012 Community Advisory Council, Atrium Health-Mercy Charlotte, NC

• Performed administrative duties to support volunteer services department. Apr 2021 — Apr 2021 Awards Charlotte, NC

Values in Action- Atrium Health

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