IT Analyst

E: ************@*****.*** P: 516-***-**** A: Freeport, New York 11520

PROFESSIONAL OVERVIEW

Strong coaching, mentoring, team building and relationship management skills.

Responsible for root cause analysis leading to permanent resolution of problems.

Strong presentation, organizational and time management skills.

Well respected for leadership, integrity, creativity, improved customer satisfaction, and delivery of positive results amongst my peers.

Designed Support Matrix that involved internal support resources as well as external vendors to increase IT support performance.

EXPERIENCE

Uncommon Schools, New York, NY September 2018- Present

IT Support, Analyst

Providing exceptional end-user support to continually drive the creation of business value by correcting the root cause.

Established and facilitated a Knowledge Management framework and the governance of its activities within the entire organization.

Successfully manage programs and organization wide projects within timelines.

Develop and coordinate IT training, educational and orientation programs for new hires and stakeholders.

Increasing efficiencies and reducing cost through various process improvement initiatives.

Responsible for reengineering end-to-end processes to deliver a converged support model that simplifies and standardizes Uncommon Schools’ processes.

Builds collaborative relationships with Process Owners and Managers, acting as a facilitator and consultant to improve service initiatives both within the IT organization and business areas.

Coordinated the involvement of staffs, clients, and vendors to ensure effective implementation of new or enhanced systems or applications.

Best Buy, Baldwin, NY

Computing Sales Associate November 2017-September 2018

Applied my extensive knowledge of technology to provide high quality service, and excellent product. recommendations to customers. Using strong interpersonal and verbal skills, there is the ability to teach customers about technological advancements.

Sylvan Learning, Port Washington, NY March 2017-March 2018

Coding and Robotics Instructor

Assigned lessons to be completed using guided instructions and a self-assessment assignment.

Prepared STEM vocabulary to be used in the planning and building of a new robot. Students learn how to apply computer-programming concepts through the use of WeDo software.

Albright College, Reading, PA

Admissions Fellow September 2016-December 2016

Conducted interviews for prospective students as a replacement for test score submissions, which required the ability to work independently and maintain confidentiality.

Provided prospective students informational sessions to educate them on the college’s admission process and school offerings, demonstrating strong interpersonal and verbal communication skills.

EDUCATION

Albright College, Reading, PA December 2016

Bachelor of Science in Computer Science & Business Administration

TECHNICAL SKILLS

Computer: Proficient in Microsoft Word/ Excel/ PowerPoint/ Visio, Zen Desk, PowerSchool

Languages: Experience with Java/ Python/ Visual Basics/ SQL

CERTIFICATIONS

ITIL V4 Foundations Certified by PeopleCert- 2021

ADDITIONAL EXPERIENCE

Albright Creative Research Experience, Albright College, Reading, PA

Exploring Gigabit Connectivity in Berks County through Public-Private Partnerships Summer 2016

Completed a 5-week research project exploring the benefits of gigabit connectivity, including smart-city technology, and how the surrounding community could implement this aspect.

Interviewed 10 municipality officials to receive information on their technology use, and toured data centers of different sizes to gain a deeper understanding of the needs of each municipality. This allowed me to provide possible cost consolidation recommendations.

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