Manager Project

Emma ElKaichi

630-***-**** ************@*****.***

www.linkedin.com/in/emma-elkaichi-08ab545

2

Results-driven IT management professional highly motivated to leverage transferable skills to excel in a cross functional capacity. Proven track record of managing projects to align business goals with technology solutions and drive process improvements, competitive advantage, and bottom-line gains. Finely tuned analytical skills with a dedication to continually streamlining and improving work processes.

KEY SKILLS

Agile/Scrum

Team Leadership

Detail-Oriented

Employee Retention

Vendor Relations

Client Relations

Process Analysis

Process Improvement

Policies & Procedures

Budgetary Oversight

Analytical Acumen

Interpersonal Skills

Communication

Delegation

Team-Oriented

Organization

Detail-Oriented

Issue Resolution

Conflict Management

MS Office Suite

Fluent in French, Arabic

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor’s in Hospitality Business Management.

Agile/ Scrum Master Certified.

Lean Management Six Sigma Green Belt.

Lean Management Six Sigma Black Belt. (In Progress)

Completed the Walt Disney World Program.

AREAS OF IMPACT

Scrum Master and Project Management

wCompleted extensive training in Agile, and is a Certified Scrum Master.

wDedicated to the Scrum values of Focus, Courage, Openness, Commitment, and Respect.

wDemonstrated ability to lead project teams in efficient and on-time projects.

wPromotes effective interaction between team members to deliver business value.

Management and Business Consulting

wProvide inspirational leadership and a positive and productive working environment

wProactively seek opportunities for improvement through coaching and mentoring

wAn energetic motivator who leads by example, well respected for decisive action

wExcellent delegation skills, clear sense of focus, structure, and discipline

Customer Focus

wActs with integrity in customer interactions, thereby ensuring the highest satisfaction

wEstablishes and nurtures business relationships with internal and external customers

wWorks closely with customers to assess needs and provide appropriate solutions

wHandles all customer issues promptly and provides effective resolution

PROFESSIONAL EXPERIENCE

WOUNDED VETERANS RELIEF FUND DALLAS, TX

Project Manager Jan 2020 – December 2020

wCoordinated internal resources and third party vendors for proper project execution.

wAssisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

wEnsured that all projects are delivered within the timeline and budget.

wEnsured resource availability and allocation.

wDeveloped and maintained detailed project plans to monitor and track progress.

wManaged changes to the project scope, schedule and project costs using appropriate verification techniques.

wHeld daily stand ups including; sprint planning, and retrospective.

wMeasured project performance using appropriate tools and techniques and reported results weekly to management.

THE INTERSECT GROUP DALLAS, TX

IT Project Manager March 2018 –August 2019

wExperience working in mergers & new acquisitions, analyzing market data, and taking the deal through the full process for a successful and smooth integration.

wPerformed due diligence process through data management, desktop review, and internal and external project meetings.

wAssessed the underlying IT environment within an organization to make recommendations on how to achieve long-term scalability, reduce operational cost, or better support business process.

wAssisted with the project management aspect of due diligence through use of online data repositories and project management software (ACE, Visio, Excel etc.)

wExecuted project plans from start to finish to ensure that the different components of a project remain interlinked. Focus on the component relations to achieve the set goals and objectives.

wLead teams and ensure that the group has the correct procedure of activities through guidance and streamlining of responsibilities.

wDedicated multitasker handling multiple IT projects at one time. At any given time handling anywhere from 15-20 or more projects at one time as this is an extremely fast paced work environment using the Agile/Scrum methodology.

wImplemented a new format in ACE; a cloud based software to improve tracking projects as a whole.

wCommunication, organizational and time management skills, used daily to ensure transparency of internal process.

wDelivered and presented weekly management status updates to executives and IT leadership to ensure transparency in all projects, as well as daily stand-ups with IT team.

WOUNDED VETERANS RELIEF FUND DALLAS, TX

Agile Scrum Master/ Project Manager May 2017 – Jan 2018

wScrum Master with a focus on guiding the team towards improving the way they work.

wBuilt and maintained a productive working relationship with the PO and stakeholders.

wAssisted team to remove impediments by understanding the control and release processes.

wAssisted with internal and external communication, improved transparency, and radiated information.

wProvided all support to the team using a servant leadership style and led by example.

wTracked progress using the burn down chart and effectively communicated team’s velocity and sprint then release to all teams and management.

wFacilitated getting the work done without coercion, assigning, or dictating the work.

wFacilitated daily stand ups, sprint planning, and retrospective.

wUpdated Agile tracking systems to provide transparency on product and sprint backlogs as well as delivery.

INSIGHT GLOBAL GRAPEVINE, TX

Business Operations Manager Jan 2017 – Apr 2017

wWorked side-by-side with the CEO and ensured a positive company culture.

wDeveloped and managed contracting teams for multi-party projects.

wRecruited and hired a project manager and implementation team to design new software and implement newly purchased software.

wCollaborated with senior engineers and executive management for status updates.

wIdentified and managed risks, issues, and dependencies.

wPlayed a key role in updating the HR manual and implemented new policies.

THE LITTLE GYM INTERNATIONAL PLANO, TX

Director Jul 2015 – May 2016

wPerformed break down projections of company goals, trend prediction, and projection.

wGenerated and measured all sales promotions and monthly sales contests for the location.

wWorked with the VP of Operations to sustain and expand programs and service.

wTracked all aspects of the new hire process including staffing and metrics reports.

wManaged day to day operations and coordinated daily activities.

wAnalyzed data and prepared reports on KPI’s.

DEPIL BRAZIL PLANO, TX

Regional Ops Manager/Project Coordinator March 2013 – Apr 2014

wAnalyzed, structured, and maintained monthly P&L reports for multiple locations.

wHandled monthly and quarterly forecasting reports, cash flow income, and expenses.

wDesigned and developed a user friendly guide on how to use company Software.

wConducted comprehensive analyses of Cost Estimate Proposal in order to accurately monitor relevant lines tracking back to project budget with implementation of money-savings methods.

wCreated and implemented new policies and procedures to improve the efficiency and operations of the Company as well as prepared and managed annual budgets.

wActed as a liaison between all departments and personnel.

wEffectively recruited, hired, trained, and coached managers and team members.

wHeld the highest employee retention percentage of any team within the Company.

wManaged successful business relationships with peers, contractors, and associates.

wIncreased revenue by $100K in a six-month timeframe by implementing new procedures.

EUROPEAN WAX CENTER DALLAS, TX

Operations Manager Oct 2012 – Feb 2014

wMaintained detailed financial analysis via ledgers and budgeting.

wExecuted creative marketing campaigns via website, distribution of materials, and mailing campaigns.

wResponsible for acquiring, maintaining, and managing new inventory.

wServed in an HR capacity to recruit and train new personnel.

ZARA INDITEX CHICAGO, IL

Product leader/ Operations Manager Oct 2009 – June 2012

wWorked alongside the Store manager in managing all areas of daily operations.

wLived and breathed practicing the business model of agility and flexibility.

wCo-operated with the Stockroom Manager to ensure orders & deliveries run smoothly.

wUsed a “pull model” to avoid over producing, the Kanban system allowed us to order in small batches with clockwork precision twice a week to match the pace of customer demand.

wFocused on a lean supply chain while eliminating waste.

wMarket analysis; including customer acceptance & proposal improvements.

wHandled daily tasks and met tight deadlines consistently.

wHandled budgets, sales, hours and goal allocations.

wDaily communication with our corporate office to ensure feedback is received.

wEnsured that the highest level of customer service is provided.

wImplemented all company directives and programs for visual merchandising.

wCommunicate and successfully promoted programs aimed at increasing revenue and business.

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