Christopher Buck

adl6n3@r.postjobfree.com 630-***-****

www.linkedin.com/in/christopher-buck/ Livermore, CA Solutions-focused team leader with 15 years of coaching, 6 years of successful sales, and 4 years of sales management experience, backed by a Bachelor of Arts degree in English Studies. I desire a position where I can leverage my skills of collaborative leadership, brand perception, and client engagement to make a positive difference in the community. Skills: Authentic Client Engagement, Collaborative Servant Leadership, Coaching, Effective Written, Oral, and Interpersonal Communication, Life-long Learner, Best Practices in Solution and Consultative Sales, and SMART Goal Setting

EXPERIENCE -

Orangetheory Fitness

Assistant Studio Manager 10/19 - 12/20

Lead Membership Coordinator 02/218 - 10/19

● Converted over 300 clients into Orangetheory Fitness members with a 70% member retention rate through lead referrals and authentic customer service.

● Drove cross-member enrollment and satisfaction by negotiating business to business packages and contracts

● Exceeded monthly sales KPI's by 17%

● Led team in implementing best practices to drive customer satisfaction that achieved 94% Net Promoter Score

● Facilitated technical coaching and new employee training to achieve 100% of individual first-quarter sales goals through efficient client relationship management (CRM) applications.

● Opened location with over 300 presale members and over $40,000 recurring revenue.

● Improved member registration by collaborating with community businesses in local races and mud run

● Annually liaised $1,000 worth of charitable donations for nonprofit organization Bras for the Cause 5k Cancer walk.

Gamestop

Assistant Store Manager 10/16 - 10/17

Senior Guest-Advisor 09/14 - 10/16

Guest-Advisor 06/14 - 09/14

● Led store to annual revenue success of $3.5 million

● Established best technical practices that resulted in a Net Promoter Score of over 90%

● Awarded Service Matters Champion for most significant contribution to NPS

● Expedited successful rollout of unique marketing campaigns for 1st party developers

● Executed plans that outpaced financial objectives to align with brand strategies

● Coached 4 associates on development plans that raised performance and NPS levels by 20% (eg- warranties and pre-orders)

● Leveraged P&L reports to strengthen a 10% growth in warranty sales store-wide

● Devised community partnerships for events with local artists, influencers, and streamers Pleasanton Unified School District

Substitute Teacher 01/15 - 05/16

● Facilitated student achievement through the implementation of independent and group projects

● Adapted to daily change of environment while aligning with successful learning environments

● Implemented accommodations and integrated supplemental resources to ensure academic success for students with disabilities, English Language Learners, and students experiencing socio-economic hardship.

Parks Martial Arts Academy

Master Instructor 08/06 - 05/13

● Recruited 20% of all incoming students into Black Belt Track memberships

● Marketed studio growth through participation at 3 key annual community events (eg-Parades, school demonstrations)

● Revised and introduced modified Taekwondo and Kumdo curriculum VOLUNTEER WORK -

Friends of the Livermore Library

Editor 03/21 - Present

● Assigned, edited, and formatted long- and short-form copy for quarterly print publication

● Executes vision of support for the public library services as a member of the board of directors

● Addressed accuracy, brand consistency, including researching, writing, editing, and proofreading EDUCATION -

University of Iowa

2014

● Bachelors of English: Creative Writing

Dean's List

University College of Dublin

2013

● Irish Literature and Creative Writing

ACHIEVEMENTS -

● Eagle Scout (2010) ● Kukkiwon 5th Degree Black Belt (2015) PROFESSIONAL DEVELOPMENT -

● Alternative Basic Library Education(ABLE) - ICfL 2020

● Brand Management: Aligning Business, Brand, and Behaviour - Coursera 2020

● CS-Content Marketing Foundations -SimpliLearn 2020

● CS-Display Advertising - SimpliLearn 2020

● CS-SEO Foundations - SimpliLearn 2020

● Develop Your Emotional Intelligence - Coursera 2020

● Science of Fitness -University of Colorado 2020

● The Fundamentals of Digital Marketing - Google Digital Garage 2020

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