Qa Analyst Quality Assurance

Kanal Bhow, PMP

**** ****** ******, ******* ****, IL 60133

Email: *********@*****.*** Cell: 224-***-****

Experience Summary

Over 15 years of experience in the field of Software Quality Assurance & Testing comprising manual and automated testing

Diversified experience in various industries like Banking, Financial, Commercial Insurance, Mortgage, Technology, Manufacturing and Mobile Communication

Experience in developing Test Design, Test Plans, Test Scripts and Test Cases from business, technical and functional requirements

Proficient in using automated testing tools like QTP, HP UFT, SoapUI and Win Runner

Experience in conducting project analysis from testing perspective

Extensive experience in planning and overseeing of SIT, Regression, End to End and automated regression testing, process and continuous improvements

Proficient in coordinate project activities between Business Partners, BAs, Dev & QA Team

Experience leading quality assurance in an agile environment within IT and setting tactical objectives

Experience coordinating testing activities between QA and Business UAT users and make sure we have smoother quality functionality transition to Business UAT team for UAT test

Proven ability to work concurrently on several projects, each with specific instructions that may differ from project to project

Strong experience with managing the UAT process in complex enterprise environments and cloud applications like Salesforce and Workday

Well-versed with planning, organizing and maintaining the layout of the test phases and test cycles

Experience in creating, maintain test cases and reporting, documenting and tracking all the defects using different tools like Rational Clear Quest, Quality Center, Test Director and JIRA

Experience in identification of environment and test data needs, costing, budget, timeline, resource planning, scheduling and distribution of work

Ability to identify meaningful gaps in the QA process on an on-going bases that will drive measurable improvements in QA testing effectiveness and reduced defects into UAT and Production

Ability to plan and estimate resource needs and efforts in order to manage long-term deliverables of the QA team.

Strong experience in implementing and improving QA Processes and Delivery in Agile environment

Proficient in leading and managing testing resources onshore and offshore QA teams

Experience with writing and executing automation test scripts using Selenium Java framework

Expert at problem solving, analytical investigation, good problem isolation and resolution skills

Proficient in applying decisive thinking skills and strategies to lower barriers, raise support, and align collective actions towards successful outcomes

Technical Skills

Methodologies: Rational Unified Process (RUP), AGILE, Waterfall

Project Management: MS Project, MS Office, Planview

Cloud Applications: Salesforce, Workday

Testing Tools: WinRunner, Quick Test Pro, Load Runner, SOAP UI

Defect Tracking Tools: Rational Clear Quest, Test Director, BugZilla, HP Quality Centre, JIRA

Database: Oracle, SQL Server, MS Access, My SQL, Informatica

Platforms: Windows, Linux, UNIX

Education:

Bachelors of Science (Computer Science) – June 2003 - Gujarat University, India

Certification:

Project Management Professional (PMP) – December 2020 - Project Management Institute

Professional Experience:

UniqueSoft, Palatine, IL August 2019 – December 2020

IT Quality Assurance Manager

UniqueSoft provides next generation legacy modernization tools and associated services for companies and systems integrators (SIs) needing exceptionally high-quality code when modernizing complex, business-critical legacy software assets.

Responsibilities:

Primarily focused on supporting the planning, design and execution of system testing on simple to complex implementations across multiple Applications.

Lead the QA team in support of the software development life cycle process by managing the day-to-day manual and automated testing practices and procedures.

Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.

Contribute to the development of Product requirement documents by helping finalize feature requirements and provide feedback.

Configuring and working with various deployment methodologies in an AWS environment.

Partner with Customer Support and field teams to understand customer use cases.

Actively participate in the entire product life cycle including product specification reviews, design reviews and user acceptance testing.

Responsible for planning, managing, and executing the IT QA oversight program including reviewing and approving system validation documentation and IT change controls for compliance.

Review and interpret all documentation related to testing of team members, including business requirements and functional and design specifications for planning of testing activities, helping to get an input from stakeholder, to collect and incorporate into final test documentations.

Ensuring successful test cycles by tracking and resolving simple to intermediate defects and issues with application developers.

Oversee project teams that are responsible for producing test plans, test scenarios and test cases. Review test documents developed by QA staff, identifying weaknesses or missing components.

Oversee the development and execution of test strategy and monitor and report on test execution to upper management.

Ensure products, applications, and systems are in compliance with established quality standards and meet customer requirements.

Lead UAT phase, including facilitating meetings between business and IT staff.

Responsible for submitting application defects into defect tracking system and verify fixes when they are available. Capture and report defect metrics regularly to management.

Lead and report statuses on Quality Assurance efforts for all projects.

Reviewed and provided feedback on Test Plan, Test Cases and Test Scenarios which are developed from Testers.

Participate in requirements and design sessions, test planning, test execution and validation and defect management.

Develop, establish and maintain structured testing methodology and environments.

Multi-tasking across several projects while maintaining expected Quality level.

Participate in walk - through, inspection, review and user group meetings for quality assurance.

Work with appropriate teams in order to secure test environment for all applications involved in end-to-end testing.

Collaborate with other departments and development groups in the planning and management to optimize testing activities.

Work with other in collaboration, value-driven manner with definitive impact within a diverse network of stakeholders.

Environment: HP Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, Java, HTML, Windows NT

CF Industries, Deerfield, IL November 2017 – July 2019

IT Quality Assurance Manager

CF Industries is a global leader in transforming natural gas into nitrogen. Working in Human Resources IT department to deploy WorkDay application for full life cycle HR process. Responsible for the quality of software products used by the HR business team.

Responsibilities:

Responsible for the development, execution, and maintenance of the IT Quality Assurance audit and oversight program and related process improvement initiatives within QA.

Actively participate in the entire product life cycle including product specification reviews, design reviews and user acceptance testing.

Review and interpret all documentation related to testing, including business requirements and functional and design specifications for planning of testing activities.

Involve in the definition of project and sprint planning for scope, acceptance criteria and testing approach.

Facilitate and lead IT QA process improvements and readiness initiatives related to development life cycle, validation processes, IT systems/processes, data integrity / artificial intelligence control processes, and regulatory compliance processes.

Perform compatibility testing with various mobile handsets to ensure that functionality working as expected.

Ensure products, applications, and systems are in compliance with established quality standards and meet customer requirements.

Responsible for driving strategic best practices, in the area of quality and test, within Information Technology and throughout the business.

Responsible for performance and coaching of team members and decisions regarding talent selection, development, and performance management.

Ensure team submits application defects into defect tracking system and they verify fixes when they are available. Capture and report defect metrics regularly to management.

Set standards and lead the creation and reporting of project metrics. This includes test coverage and overall confidence information that would be shared with the business.

Lead and report statuses on Quality Assurance efforts for all projects.

Lead and mentor QA team members, as well as managed outside contract testers onshore and offshore.

Reviewed and provided feedback on Test Plan, Test Cases and Test Scenarios which are developed from Testers.

Provide leadership to QA team resources, which includes assigning tasks or work, holding regular status meetings and reporting, setting context, mentoring and coaching, in order to create and maintain a high-performing team.

Collaborate with Testing Partners, Project Management, Business Analysis, Application Development and Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.

Participate in requirements and design sessions, test planning, test execution and validation and defect management.

Collaborate with IT management team to create project plans and schedules.

Develop, establish and maintain structured testing methodology and environments.

Lead testing and root cause analysis tasks according to organization's quality process.

Assist business users in defining User Acceptance Testing, test cases and plans.

Multi-tasking across several projects while maintaining expected Quality level.

Participate in walk - through, inspection, review and user group meetings for quality assurance

Ensure enterprise automated defect management and tracking is used.

Assist IT management team in driving changes to increase efficiencies, decrease expenses and improve process throughout the organization.

Work with appropriate teams in order to secure test environment for all applications involved in end-to-end testing.

Collaborate with other departments and development groups in the planning and management to optimize testing activities.

Responsible for managing daily tasks for onshore and offshore QA team.

Environment: WorkDay, HP Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, Java, HTML, Windows NT

Zurich American Insurance Company, Schaumburg, IL April 2014 – April 2017

Quality Assurance Team Lead/ Quality Assurance Manager

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries.

Responsibilities:

Understood the insurance business area and system requirements to interpret requirements for testability and ensured coverage in test case design for Salesforce projects

Developed thorough understanding of the Salesforce cloud applications which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application and as part of an agile software environment

Participated in reviews and provide feedback on Requirements, Design Documents and Specifications, and Project Plans and Initiatives from a Quality Engineering and testing perspective

Reviewed and interpreted all documentation related to testing, including business requirements and functional and design specifications, in order to provide input to the project team regarding the planning of testing activities

Lead QA Analysts on the Quality Engineering Team as part of Development Programs and Projects, supporting Content Management/Delivery Platforms, Systems, and related Applications

Tested embedded application software on various mobile devices, including smart phones and tablets

Developed effective and efficient Test Strategies to support Development Programs, Salesforce Projects, and Prototyping activities

Coordinated efforts within the QE Team to increase the use of automation and related tools so as to increase reliability, repeatability, quality, and time to market

Perform Integration test and End-to-End test and make sure good quality functionally to turnover to business UAT users for UAT test

Ensured that quality processes are carried out through all phases of the Software Development Lifecycle

Lead and report statuses on Quality Assurance efforts for all projects

Provided leadership to onshore/offshore QA Analysts to successfully plan and execute QA Programs

Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

Lead defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate from testers

Worked collaboratively on a scrum team to engage in requirement gathering, story creation, backlog grooming, acceptance criteria creation, estimation, daily standup, demos, retrospectives

Lead testing and root cause analysis tasks according to organization's quality process

Lead and assisted business users in defining User Acceptance Testing, test cases and plans

Multi-tasking across several projects while maintaining expected Quality level

Participated in production implementation verification and being accountable for validating system quality

Worked with other in collaboration, value-driven manner with definitive impact within a diverse network of stakeholders

Environment: Salesforce, HP Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, Java, HTML, Windows NT

Apollo Group, Warrenville, IL Jan 2012 – March 2014

Quality Assurance Lead

Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time.

Responsibilities:

Developed an understanding of the Salesforce application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application

Performed writing and executing test cases for web services using SOAP UI tool

Coordinated with the project workstreams and application teams in the creation, maintenance and execution of test cases and end to end business scenarios

Communicated test metrics for Testers, Coordinators, Project Managers, Vendors, Lines of Business and IT and Business Test Manager

Lead and mentor QA team members, as well as manage outside contract testers

Participated in User Acceptance Testing (UAT) for multiple functional work areas on Salesforce application

Coordinated project testing activities from initiation to completion to PM on daily basis

Worked on student information systems to perform end to end testing

Decomposed requirements which were in user stories foam into test cases

Designed and executed test plans and scripts for unit, integration, regression and UAT testing processes

Perform Integration test and End-to-End test and make sure good quality functionally to turnover to business UAT users for UAT test

Lead testing and root cause analysis tasks according to organization's quality process

Multi-tasking across several projects while maintaining expected Quality level

Created and mapped high level test scenarios to requirements

Provided testing status to PMs and others as required

Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

Managed regression test suite for supported application(s)

Provided status and metrics for assigned testing projects on a regular basis

Environment: Salesforce, Mercury Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, CVS, Java, HTML, ITE, Windows NT

AT&T, Hoffman Estates, IL May 2011 – Dec 2011

Quality Assurance Lead

Common Services Testing Solutions (CSTS) organization of AT&T is responsible for developing an understanding of Common Services applications and the systems with which they interface in order to be able to perform integrated systems testing for these applications.

Responsibilities:

Developed an understanding of the Common Services application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application

Coordinated project testing activities from initiation to completion

Participated in requirements and design sessions, test planning, test execution and validation and defect management

Create IT UP Test Package for assigned project(s). Lead IT UP review of test package with project team, including creating/updating review records

Involved in Gathering and Analyzing the user/business requirements, functional specs and use case documents to create the Test Plans and Test Cases for System Testing

Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project

Identified downstream applications needed for testing the application, its connectivity information (URLs) and contact information and provide to CSTS environment contacts

Performed due diligence for all production defects for supported application(s)

Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects

Maintained testing guides and/or other documentation for testing supported application(s)

Managed regression test suite for supported application(s)

Provided input to Change Request estimates based on knowledge of project and impacted application(s)

Identified lessons learned and opportunities for continuous improvements

CCH Wolters Kluwer, Chicago, IL November 2007 – April 2011

Quality Assurance Analyst

Worked as QA Analyst for testing Small Firm Services Applications and web-based applications for the purpose of uncovering and reporting defects that will aid in developing an objective assessment of product quality and release readiness.

Responsibilities:

Worked with Business Analysts & Project Managers to understand and analyze business requirements for testability and completeness

Analyzed software specifications for the purpose of test development

Worked on developing test cases for multiple project

Created, executed and recorded the results of test cases using quality center tool

Participated in design meetings to ensure that proper testing methods are being followed with no gaps in the testing strategy

Created test scenarios and perform quality assurance review of test cases as needed

Reported defects with detailed, accurate and concise steps to reproduce

Assisted developers in researching defects, debugging or troubleshooting setup configurations

Verified defect fixes when returned from development in different environments

Reported issues having a direct and material impact on successful completion of assigned tasks to Test Lead/s or QA Manager

Worked closely with business team to perform UAT to ensure applications being tested conform to end user requirements

Reported UAT issues to developers and assist with resolution

Reviewed user and design documentation to ensure accurate descriptions of implemented functionality

Provided input to the continuous improvement of product testing processes

Maintained test documentation on assigned projects

Reviewed specified applications for product completeness and accuracy prior to product release

US Bank, Minneapolis, MN August 2006 – October 2007

Quality Assurance Analyst

Worked as the QA Analyst in testing the Online Banking Application. The application was developed in Java, JSP, HTML and Oracle. Customers can access their savings account, checking account, and credit card account through the Internet Customer has the option to transfer funds between different accounts, check their transaction details, schedule payments, pay bills, and send online requests to banks.

Responsibilities:

Prepared Test plans, Test Cases based on business requirements

Created Test Scripts as per the test plan requirements

Developed test cases and scripts for Functionality, Security and GUI Testing

Conducted Functional testing, Regression and GUI testing on each build or version of the application

Performed Performance Testing, Functional Testing, Load Testing and User Acceptance Testing (UAT)

Performed Integration Testing, GUI and Back End Testing

Responsible for security testing of Web-based application

Used test Director to track, analyze and document defects

Researched on issues on application defect and other issues

Participate in weekly meeting with the management team, development teams and walkthroughs

Interacted extensively with the QA Manager, Team Lead, developers and the DBA

AIG Technologies Inc., Livingston, NJ April 2005 – July` 2006

Quality Assurance Analyst

AIG is the world's leading international insurance and financial services organization. The application was a web application, which generated the insurance quotes for life, automobiles, and homes. It was a web bases application

Responsibilities:

Involved in Gathering & Analyzing the user/business requirements, functional specs and use case documents to create the Test Plans and Test cases for System testing

Responsible for designing, documenting test cases and developing the automated test scripts

Performing GUI Testing, Regression testing, Stress and Performance testing for Client-Server and Web-based application

Efficiently use Win Runner to record the scripts and also used functions in TSL to retrieve and set Test Object Property

Perform Manual Testing for the command line and GUI application in Windows and Linux platforms

Perform the functionality testing and also involved in doing UAT testing

Involved in walkthroughs and meetings for the evaluation of different business documents

Developed and executed the SQL scripts to test the data from source to target

Providian Financials, Boston, MA April 2004 – March 2005

Quality Assurance Analyst

Providian Financials, one of the largest bankcard providers in the nation, offered broad range of lending, deposit and membership-based products. Providian offers online services such as 24-hour online account access to credit card accounts, instant online account opening for deposit accounts, and instant decision on credit cards for Providian (Visa and Master) credit cards for Providian’s Business to Consumers (B2C) application.

Responsibilities:

Responsible in creating the test plans and test cases based on requirement documents

Work with Business Systems Analyst to collect the updated requirements during the walkthroughs

Actively involved in various phases of the testing cycle such as Functional, Regression, GUI, Backend, Integration and UAT by doing it manually and also using automated tool QTP for life and annuities modules

Coordinated with the Quality & Technical Leads on Test Coverage, Test Planning and on the Quality Statement

Communicate testing activities with the development team and Project managers for effective reviews

Performed Data-driven testing using QTP to insert multiple sets of data into the application and used QTP shared object repository for retesting the scenarios after fixing the bugs

Responsible for submitting, tracking, reviewing and analyzing defects in Rational Clear Quest

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