ABOUT ME

I have total eight year experience in hospitality industry as a hotel Bellman/ Hotel Concierge/Housekeeping or Cleaner, I have a good knowledge of this three departments and I want to grow myself in housekeeping or Cleaner and currently I am looking housekeeping or Cleaner job in Europe. I am hard worker and I am be punctual and always dedicate on my work, work with team and proper satisfaction to the client. WORK EXPERIENCE

Bellman

The Leela Ambience Gurgaon India [ 04/04/2011 – 01/09/2016 ] City: Gurgaon

Country: India

1.Uploading and Loading the Luggage

2.Handling Guest Luggage on Arrival and Departure

3.Entering and Leaving Guest’s Room

4.Escorting and Directing Guest

5.Rooming the Guest

6.Arranging Transportation

7.Delivering Message, Mail or Parcel to the Guest’s Room 8.Handling Lost and Found Items

Ravi Sharma

Nationality: Indian

Date of birth: 12/11/1986

Gender: Male

+91-958*******

Email address: adl6f4@r.postjobfree.com

Address: Rf 81 Rao apartment village Rajokri near airforce camp, 110038 Mahipalpur (India)

English

LISTENING B1 READING B2 WRITING B1

SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

Hotel concierge

Roseate House New Delhi INDIA [ 30/09/2016 – Current ] City: Delhi

Country: India

1.Welcome customers upon entrance and confirm reservations 2.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

3.Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

4.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

5.Arrange events, excursions, transportation etc. upon request from hotel residents 6.Answer the phone and make reservations, take and distribute messages or mail and redirect calls 7.Respond to complaints and find the appropriate solution EDUCATION AND TRAINING

Bachelor degree

Kurukshetra university [ 14/12/2005 – 06/07/2007 ] Address: Kurukshetra university, 136132 Kurukshetra (India) Kuk.ac.in

Cleaner/Housekeeping Supervisor

Roseate House New Delhi [ 01/04/2021 – Current ]

Address: Assets 10 hospitality district Aerocity Mahipalpur, 110037 Mahipalpur (India) http://www.bird.in

LANGUAGE SKILLS

Mother tongue(s):

Hindi

Other language(s):

DIGITAL SKILLS

Microsoft Office / Microsoft Word / Microsoft Powerpoint / Google Drive / Microsoft Excel / Skype / Facebook / LinkedIn / Google Docs