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Operations Manager

Location:
Wilmington, DE
Salary:
65,000
Posted:
May 05, 2021

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Resume:

IAN J. KOLB

adl6eu@r.postjobfree.com Cell: 704-***-**** linkedin.com/in/iankolb

OPERATIONS MANAGER

Small business owner and operator with 5 years of intense business development experience, including customer service, process improvement, talent development, project management, and more. Unique adaptability and thirst for learning. Seeking a challenging position in Operations within the Cannabis industry.

CORE COMPETENCIES

Customer Obsessed Lean Methodologies Team Leader Kaizen Analytical Problem Solver Change Agent

Excellent Written & Verbal Communication Skills Talent Mentoring & Coaching Budgeting & Planning Project Management Public Speaking KEY ACHIEVEMENTS

● Awarded $27K Façade and Security grant by city of Charlotte to reduce upfront costs of opening Cuplux Coffee Drive-Thru.

● Grew Cuplux retail sales by 30% on average year-over-year since opening.

● Increased average ticket on retail sales by 27% from 2017 – 2020.

● Instituted new Point of Sale equipment, saving 1.3% per transaction in processing fees. Reduced operating costs by approximately $5000/year.

PROFESSIONAL EXPERIENCE

Cuplux Coffee Drive-Thru, Charlotte, NC 2015 – Present Convenient drive-thru only craft beverage company specializing in coffee, tea, and sparkling water. Founding Partner, Chief Customer Liaison

● Supervised build-out of shop, working with architect, general contractor, and subcontractors to achieve Certificate of Occupancy in just 102 days.

● Created and implemented a new wholesale craft beverage division in 2019.

● Updated and maintained website, social media, and customer reviews, resulting in increased business. Used survey data to improve product offerings and fulfill customer needs, leading to an increase in the average ticket/order.

● Maintained 4.9 on Google Reviews and 5-star rating on Yelp.

● Developed and maintained quality relationships with all business stakeholders, including vendors and contractors.

Ian J. Kolb adl6eu@r.postjobfree.com Cell: 704-***-**** Page 2 Operations Manager

● Adopted early COVID practices on March 4th 2020 to protect staff and ensure customer safety ahead of local and national competitors.

● Recruit, develop, and manage staff of 6 -10 hourly employees. Use Kaizen to address process improvement opportunities thereby empowering staff, reducing hidden costs, and maintaining operational excellence.

● Apply lean methodologies to reduce waste in both retail and wholesale operations.

● Identify and address service bottlenecks to maintain or exceed average order delivery times.

● Regularly apply 5S and kaizen blitz to the workspace in order to resolve operational issues and

● Developed safe, standardized procedures for wholesale beverage production and delivery. Comcast Spotlight, Portland, OR 2013- 2015

Local advertising sales division of Comcast Cable offering TV, online, and video on demand. Account Executive

● Grew and developed partnerships with small to medium-sized business owners. Provided unique, targeted marketing solutions.

● Prospected and generated new business opportunities through cold calling and networking. Provided exemplary customer service to drive referrals.

● Created one-of-a-kind, attention-grabbing door openers to obtain meetings. COMMUNITY ACTIVITIES

● Created a running water system for homeless encampments in Charlotte using empty kegs from our wholesale business.

● Organized coat drive in November 2020. Collected 170 articles of clothing from customers.

● Partnered with a local roastery to brew 5 gallons of coffee twice a week for Charlotte homeless encampments.

EDUCATION

BS, Neuroscience, Temple University, Philadelphia, PA Certified Six Sigma Green Belt, American Society for Quality, 4/2021



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