Support Representative, Hvac/r, Class D security license, Lockout-Tag

KALEB HENDERSON

Jacksonville, Florida 904-***-**** *********.*****@*****.***

OBJECTIVE Seeking a position as one of your valued crew members. An individual who is well prepared for the shipboard life. Has a clear understanding of the responsibilities that pertain to the safety and success of the company’s mission. Has excellent communication skills, is able to work unsupervised and is a fast learner.

Understands how the station bill pertains to my assigned duties in times of emergency and that the station bill is a detailed layout of fire stations, lifeboats and security measures in place. Takes pride in a strong worth ethic and the ability to collaborate with multiple personalities. If given the opportunity, you will not be let down and my contracts and the chain of command will be honored.

CREDENTIALS

Merchant Mariner Credentials (MMC)

Transportation Workers Identification Card (TWIC)

Steward Department and Food Handler

United States Passport and Medical Certificate

RELEVANT EXPERIENCE

Wiper and Ordinary Seafarer

R-410A Certified

EPA 609 Certified (HVAC/R Certification)

Lock-out Tag-out Certificated

Class-D Security License

CPR and First-Aid Certified

Jacksonville Port Authority (JAXPORT) Jacksonville, Florida August 2020 to Present

Security Officer

Identify and report unsafe or criminal activity near assigned area that may be a threat to the property.

Resolve safety issues, breaches of security, and unusual occurrences written and orally.

Inspect vehicles for any defects, enforce parking restrictions and prevent unauthorized access.

Improve and maintain effective relationships with clients, employees and guests.

MAXIMUS Jacksonville, Florida March 2020 to Present

Surveyor

Follow defined Census program information, processes, and procedures.

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Adhere to Census approved scripts in conducting interviews and completing forms.

Enter data into desktop application to accurately capture all responses.

ADT Security Services Jacksonville, Florida June 2019 to March 2020

Emergency Dispatcher

Handled incoming alarm calls and placed outgoing calls to verify alarm activity.

Documented alarm handling procedures, dispatched the proper authorities, and notified relevant parties.

Completed alarm processing in accordance with departmental procedures.

Provided alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.

One Hour Heating & Air April 2016 to August 2016

HVAC/R Installer

Identified heating or cooling system malfunctions to ensure the proper installation of components.

Connected heating or air conditioning equipment to fuel, water, or refrigerant source to form circuits.

Changed filters, cleaned ducts, and refilled non-toxic refrigerants to improve HVAC system efficiency.

Complied with all applicable standards, policies, and safety procedures.

EMPLOYMENT HISTORY

Citibank/Citicards Jacksonville, Florida November 2018 to May 2019

Collections Specialist

Researched accounts using company records and available Internet resources.

Conducted custom collections campaigns clients that consisted of emails, phone calls and standards.

Developed collections methods that consistently lead to achieving or exceeding financial goals.

Collaborated with team members to create ways that would effectively increase revenue regularly.

Foot Locker Jacksonville, Florida August 2018 to January 2019

Retail Sales Associate

Ensured high levels of customer satisfaction by being knowledgeable on all products offered.

Shared expertise of products and trends with customers by asking open-ended questions.

Maintained an awareness of all product knowledge and current or upcoming products and trends.

Achieved great results due to enthusiasm from interacting with customers and athletic products.

Convergys Jacksonville, Florida June 2017 to July 2018

iOS Technical Support Representative

Discussed relevant information with customers and responded to customer problems or complaints.

Maintained financial or account records and referred customers to appropriate personnel.

Calculated costs of goods or services, executed sales, and provided notifications to customers.

Set appointments, handled payments, and performed troubleshooting techniques for customers.

Marshalls Jacksonville, Florida December 2015 to January 2018

Retail Sales Associate

Greeted customers or visitors and gathered product information to determine customer needs.

Recommend items or services to customers and answered questions about items.

Processed transactions, calculated costs of items and prepared sales or contracts.

EDUCATION

Florida State College at Jacksonville Jacksonville, Florida April 2017 to June 2017

Information Technology Apprenticeship Program CompTia A+ Certified

Tulsa Welding School Jacksonville, Florida April 2016

HVAC/R Certification

Englewood High School Jacksonville, Florida June 2015

High School Diploma

TECHNOLOGICAL SKILLS

MAC

Active Directory

Inventory

KAM

Live Ox

Latitude

Troubleshooting

Network Support

Microsoft Windows Server

Microsoft Word

Microsoft Office

Microsoft Excel

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