Sales Manager
Resume:
LINDSEY
KOSECHATA
*******@*****.***
OBJECTIVE
As a HR graduate, I will ensure to conduct investigation in a timely and efficient manner to ensure the Code of Business Conduct is being followed.
SKILLS
Natural Leader
Excellent Communicator
Adaptive and Analytical
Motivational and Inspiring
Positive and Constructive
Creative and Productive
EDUCATION
Bachelor of Arts University of Oklahoma
MAY 2021
Diversity in the Workplace
Business and Professional Communication
Ethics and Business
Leadership in Organizations
EXPERIENCE
Mobility Sales and Service (MSS) AT&T Mobility
JULY 2019 – PRESENT
Increase company revenue through sales opportunities to new and existing customers
Upgrade existing rate plans and schedule new Internet and TV service for customers
Field overflow from Advanced Technical Support, international, and warranty support
Continuously improve quality of service as well as product knowledge
Provide excellent customer service and billing support across multiple AT&T products
Manager in 60 (MI60) AT&T Mobility
DECEMBER 2019 – PRESENT
Assist manager in reaching monthly sales goals and quotas for a range of AT&T products
Provide materials and work with sales reps to develop personalized sales techniques
Answer inbound requests from reps via Smart Chat for manager-level support
Streamline and improve workflow for representatives to overcome obstacles to succeed
Assist newly hired employees in learning the most effective and efficient sales practices
Advanced Technical Support (ATS) AT&T Mobility
OCTOBER 2018 – JUNE 2019
Answer inbound customer service and support calls for AT&T Wireless products
Operate multiple databases and tools to efficiently troubleshoot technical issues
Provide advanced technical support for customers in both the United States and abroad
Resolve warranty concerns and issues for customers across a variety of products
Utilize knowledge of mobile devices and products, including Apple, Android, and others
Guest Services Ronald McDonald House
JULY 2014 – OCTOBER 2018
Field inquiries for families and media via phone, email, and fax
Maintain welcoming and clean space for families in need
Enforce and uphold household rules and policies
Maintain database for record keeping (invoices, damages, complaints, etc.)
Responsible for guest services, including check-in/check-out and tour of facilities
REFERENCES
Available Upon Request
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