Joseph Monastero

Professional Experience

Manager, Transformation & Transactions Jan. 2020 - Current Fidato Partners - Berwyn, PA

*** *** *** ******, ************, PA 19428 – 215-***-**** – adl6ao@r.postjobfree.com

• Highly experienced in the delivery of post-merger and transformational consulting engagements for clients in the Life Sciences and Technology Services space.

• Representative Engagements

o Successfully led and delivered an engagement leveraging a programmatic approach to support and drive the development of a functional service catalog that enabled the transformation of the IT organization as needed in a post-merger environment. The efforts included:

Leading, educating and managing a five-person team to deliver business transformation services and serving as the lead client relationship manager.

Assessing the current state of function to understand how they served IT stakeholders, the day-to-day activities of the team, and the prioritized opportunities for improvement.

Facilitating multiple on-site workshops with functional team members, key IT procurement process stakeholders and functional representation to understand how the teams work with each other, identify the critical issues and opportunities for collaboration, and gather insights into how the function can better support the IT organization in the future state.

Leveraging the insights gained from documentation reviews, stakeholder interviews and workshop learnings to analyze and define the future state services of the function, including service scope, roles and responsibilities, high-level process flows, enabling technologies and end-user benefits.

Developing and executing a communication plan that socialized the future state services to key global IT stakeholders and leadership for buy-in.

As a result of these efforts, the function initiated the development of a Global web portal that will serve as a single point of entry into the IT procurement process.

From a firm perspective, the team was able to leverage the success of the engagement to identify additional opportunities to bring value to the client. These opportunities ultimately grew account revenues from $100K to approximately $2M. o Successfully led and delivered an engagement leveraging a programmatic management approach to support and drive the global integration of an acquired company into the client’s technology environment. The efforts included:

Implementing a programmatic structure to support the engagement team by implementing various tracking methodologies, including a comprehensive engagement-wide project plan, RAID log, status reporting templates and key client deliverables.

Conducting workshops with legacy company process owners to understand Payroll/Benefits processes and sub-processes.

Developing documentation standards (narratives, flowcharts) across the Payroll/Benefits processes.

Defining and prioritizing critical issues, risks, dependencies, and next steps to ensure workstream stakeholders were focusing their efforts appropriately and socializing any requests for support from engagement leadership.

Defining and presenting key deviations between legacy organizations to enable more informed business decision-making.

Managing any development, changes and integrations to the client’s IT environment supporting Hire-to-Retire business processes.

Extracting, normalizing and standardizing legacy data for upload into the client’s environment.

Joseph Monastero

Professional Experience

Senior Associate, Management Consulting Jun. 2014 – Jan. 2020 KPMG LLP – Philadelphia, PA

536 Old Elm Street, Conshohocken, PA 19428 – 215-***-**** – adl6ao@r.postjobfree.com

• Highly experienced in the delivery of healthcare consulting engagements across a broad spectrum of clients including healthcare providers, health plans and state governments.

• Deep knowledge of the healthcare industry value chain with a specialized focus in enterprise-level business and operational strategy for health plans.

• Proficient in client, stakeholder and executive leadership relationship development and management.

• Representative Engagements

o Supported the development of an integrated clinical operating model and execution roadmap for a leading health plan. The effort included assessing the current state of all clinical functions, identifying the key improvement opportunities, and developing an enterprise-level target state operating model and execution roadmap. The results included the identification of 37 strategic initiatives to guide and inform the client’s transformation efforts, the identification of 300+ improvement opportunities across all clinical functions and the development of a comprehensive multi-generational execution timeline.

o Led a team of two offshore resources to deliver a highly successful customer strategy engagement under a tight timeline and budget with limited leadership oversight for a third-party administrator. The effort included researching the competitive landscape, conducting key stakeholder interviews for each potential market segment, facilitating three prioritization workshops and delivering a summary of the findings. The results included comprehensive summary of the three prioritized market segments, the addressable market sizes, the key buying decision drivers and a three-phase strategic timeline to engage.

o Supported the development of a target operating model of the prior authorization function at a leading health plan. The effort included assessing the end-to-end intake processes across commercial and government lines of business, documenting the key variances and impacts to provider experience, developing the future state target operating model strategy and creating a prioritized implementation plan. The results included the identification of 18 foundational, channel and operational improvement opportunities, the documentation of specific impacts to provider experience and the development of a high-level implementation plan to achieve the target state.

o Served as a workstream co-lead for a state-led initiative to redesign care delivery by integrating primary care and behavioral health at 10 provider groups leveraging a rapid-cycle improvement strategy. The effort included working with each provider team to prioritize their critical issues, define the criteria for success and design and execute the action plans. Each group was able to drive significant success at their organizations, including improved identification of patient needs, decreased wait list durations, increased collaboration with community-based organizations and improved coordination with providers and clinicians.

• Participated in an internally focused rotational role responsible for establishing a standardized, programmatic structure to initiate and execute targeted sales campaigns within Healthcare and Life Sciences.

• Developed and standardized learning guides, toolkits, templates and playbooks to educate and enable colleagues and leaders.

• Responsible for the management of multiple engagements with a specialization in revenue cycle management for Home Health and Hospice.

• Experienced in financial analysis, accounts receivable support, regulatory research, identifying inefficiencies and revenue cycle management.

• Experienced in managing and training personnel.

• Solid understanding of insurance authorization, eligibility and reimbursement.

• Responsible for the distribution of institutional client valuation statements for fixed income and derivative products.

• Experience in investigating, escalating and resolving client inquiries regarding asset valuations and valuation methods.

• Worked closely with traders, middle office, back office, auditors, and sales to confirm that valuations are accurate and delivered in a timely manner.

• Exposure to a wide range of fixed income and derivative products including credit default swaps, interest rate swaps, and foreign exchange products.

• Worked with both clients and brokers to better understand servicing needs and requirements Joseph Monastero

536 Old Elm Street, Conshohocken, PA 19428 – 215-***-**** – adl6ao@r.postjobfree.com Professional Experience

Consulting Analyst Nov. 2012 – Jun. 2014

Blacktree Healthcare Consulting – Conshohocken, PA Client Valuations Analyst Dec. 2010 – Nov. 2012

JP Morgan Chase & Co. – Newark, DE

Master of Business Administration - Candidate Expected Graduation: 2021 Villanova University – Villanova, PA

Bachelor of Science – Economics Aug. 2006 – Aug. 2010 Penn State University – University Park, PA

Education

• Consulting Skills

o Business and operational strategy ideation and design, current state assessments, process improvement, performance management, product innovation, digital transformation, documentation review, data analysis, problem solving, strategic leadership, business development, go-to-market strategy, transformation roadmap, thought leadership o Project management, client management, stakeholder management, professional communication, project planning, budgeting and resourcing

• Healthcare Skills

o Provider engagement, patient experience, member experience, healthcare transformation, revenue cycle management, strategic sourcing, information technology, health plan operations Relevant Skills

Contact this candidate