Contact Information: Cellphone-202-***-****) Address: 9500 Baymar Court Email: adl6a3@r.postjobfree.com Clinton, MD 20735

SUMMARY:

I’m a highly motivated technical professional with extensive experience in the computer hardware field in both the client and server environment, I also have experience with Microsoft Windows XP, 7 and 10 operating systems, as well as with Microsoft Windows Server 2003, 2008, 2010-2016, and in the Mainframe environment- {Skills mention below in page 4 as a IBM Mainframe Computer Operator for N.E.R.A.} as well; I work well with other professionals and have the willingness to learn more. I can work efficiently on my own and want to Establish the ability to be in the Desktop Support, Network Administration or in Network Security to configure, troubleshoot and repair the latest updated LAN and WAN network devices, were dependable performance is required.

SKILLS:

UNIX, Linux-(Red Hat Application), Microsoft Windows Server-(2003, 2008, 2010-16), M.S.

Windows-( 7, 10), SUN Solaris, M.S. Office Suite-(Outlook, Access, Excel & PowerPoint)

EDUCATION

Associate of Applied Science- Computer Programming, Prince George’s Community College Graduated 2000

University of Maryland University College- Present

Pursuing- (B.S degree. in Computer Network & Cybersecurity); and then next pursue a M.S. degree in Cybersecurity

Golds

To go to school to study for my certifications, A+ and Security+

PROFESSIONAL EXPERIENCE

Prince George’s Community College-(P.G.C.C.) (January 22, 2018 – Present)

Adjunct Faculty

Instruct and provide exercises to students to assist in learning the fundamentals of computer hardware and software configurations and management.

Provide students hands-on experience from computer parts to the motherboard for replacement of damaged computer components to improve computer hardware and software performance. This includes disassembly and reassembly of the computer to enhance technical skills.

To prepare the students at the end of the semester for the CompTIA-(A+) certification exam.

Moss Cape, I.T.-(Primary Contractor) (March 5, 2013-November 30, 2017)

Copper River, I.T.-(Subcontractor)

Cable Tech. 1

At the Department of State surveyed each room within each department for circuits that have ports that were in-use or not.

Within each port, determine if each drop is classified as a - (Classnet, Opennet, or Internet) by the coloring of each cable and port on the wall by each circuit number assigned; black-(Opennet), red-(Classnet), and blue-(Internet).

Determined if each occupied or connected port is use for data or voice by its labeling formatted scheme.

Enter each Communication Equipment Room-(C.E.R.) on each floor within the Department of State and physically verify each NIC and Fiber Optic cable are connected to a port from the Patch Panel to a port on a Cisco switch by its port number.

Once the port verification is completed by room in each department and then map by each Communication Equipment Room, then gather the data and input it on a Excel spreadsheet for the purpose of recorded data.

Use Remedy to track escalating tickets then analyze, troubleshoot and resolve the incidents to customers using written statements explaining the task that took place.

Catapult Technology (Oct 5, 2012-November 16, 2012)

Hardware Engineer Tier 2

Use Remedy to contact customers whose tickets were issued incidents.

Perform direct desktop support to customer onsite.

Perform Windows Deployment Services-(WDS) imaging on desktops and laptops when needed.

Help in performing a move for a customer when a ticket is issued.

Replace defected hardware components for new hardware-(CAC readers, keyboards, CPU’s, and more...) when calls are issued.

Serco, Inc. (July 30, 2012-September 7, 2012)

Service Desk Support Tier 2

At the Pentagon perform support on customer’s service phone calls.

Troubleshoot and resolve hands-on hardware repairs on desktops and laptops.

Perform imaging on desktops and laptops when needed.

Use Remedy to resolve and track escalating tickets; use remote desktop supporting tools to help to resolve problems remotely-(DEMWARE, Data Armor).

Anadarko, Inc.-(Recruit through Robert Half Technology) (January 27, 2012-June 5, 2012)

Desktop Support Technician

At the U.S. Department of Agriculture perform Desktop Capture to store data on all end users desktops, perform imaging, and drive mapping and WDE Installation on all laptops during the migration period, maintaining printer and other peripherals, under Microsoft Windows XP operating system.

Activation, configuration and support of Blackberry devices for deployment to users.

Asset inventory and configuration of laptops for migration deployment to 980 users.

Asset inventory and system preparation for decommission of equipment.

Ensured compliance with applicable security and property accountability requirements.

Robert Half Technology (August 1, 2011- December 30, 2011)

Desktop Support Technician Assistant

Setup and assemble DELL desktops, laptops, and notebooks products for conferences and conventions.

Connecting those desktops, laptops, and notebooks to its RJ45 Ethernet CAT 5 cables, power cords, video cables, keyboards cables, and other peripherals to begin its first step to its internet connections.

Using those RJ45 Ethernet CAT5 cables to connect to a number of Cisco SD208P 8 Port 10/100 Switches or a number of Netgear FS726TP ProSafe 24-Port 10/100 Smart Switches.

Grounded power cables and Ethernet cables to the floor evenly apart to be taped neatly accordingly to the company’s standards.

Locking desktops, laptops, notebooks, and other connecting peripherals securely using a number of the Targus Defon Cable Locks with combinations or the Kensington K67701US Combo Savor Preset Combination Notebook Locks.

Power-up all finished connecting hardware to confirm that its Microsoft Windows 7 operating systems software is loaded up and operating successfully; begin Inventory and performing imaging and encryption on all laptops and other PC hardware during the migration process.

Work was performed at the Gaylord National Resort & Convention Center in MD, Reagan Center for International Trade in D.C., the HART Senate Office Bld. in D.C., and Children’s National Medical Center in D.C.

Computer Sciences Corporation (Oct. 23, 2006 – Oct. 29, 2010)

Senior Computer Associate

Monitoring multi-platform backup solutions-(NT Backup, Symantec Backup Exec. 11d – 12.5; Symantec Netbackup 6.5x, Networker Administrator and Syncsort Backup Express)

Recovering and restarting failed backups; move schedule backups to a different Tape Library Drive-(TLD) if one drive fails within Windows, UNIX, Linux and Exchange server platforms, and more.

Monitoring, troubleshooting network backups locally and remotely with remote access applications-(Remote Desktop Connection, Telnet, and SSH-(Secure Shell).

Perform UNIX and Linux-(Red Hat Application) shell script commands for backup procedures.

Create user accounts for UNIX systems.

User Remedy to create trouble tickets to track and escalate issues.

Troubleshoot, analyze and resolve issues in the server room.

Northrop Grumman, IT (Jan. 26, 2004 – Oct. 20, 2006)

Computer Technical Support II

Troubleshooting of hardware failures.

Ability to perform administrative functions such as file management.

Create Remedy Tickets to track hardware failures in TCOC room.

Ensure tapes are kept neat and in an orderly manner-(daily, weekly, monthly).

CENTECH GROUP, Inc. (Dec. 1998 – Jan. 23, 2004)

Senior Computer Operator

Tracking and keeping an accurate inventory of all equipment within the TCOC.

Perform backup procedures for our server platform.

Provide troubleshooting on server backups if required.

Software Control International & Octagon Inc. (Oct. 1997 – Dec. 1998)

Senior Computer Operator

Operate and provide support for IBM RS/6000 (R20 and R24), SUN OS/Solaris, Wang (VS7310A, VS300A, and VS7010A), Sequent Systems, Banyan VINES Systems, Windows servers and related peripheral equipment.

Maintain maximum systems usage, troubleshooting, problem tracking.

Provide system maintenance, operating system installation, disk upgrade installation and configuration.

Install Light speed software on user’s PC to configure Light speed printers, and maintain user accessibility through Light speed gateways.

National Economic Research Associates - (N.E.R.A.) (Nov. 1989 – Jan. 31, 1997)

IBM Mainframe Computer Operator

Operating, editing, creating JCL, managing and controlling TSO, WYLBUR, JES2, JES3, Scheduling programming batch jobs through MVS/XA and MVS/ESA operating systems within the mainframe environment.

Manage, repair and configure print setup for Hewlett Packard LaserJet printers.

Operated, managed, and repaired 3480 IBM Magnetic Cartridge/Tape Subsystem, 4381 R14 CPU, and the 3274 – Terminal Control Unit.

PROFESSIONAL REFERENCES:

Adrian Ordenes Fredericka Yancy Felicia Webb

Contractor: All Native Group Contractor: Peace Corp. U.S. Dept. of State

Wk: 202-***-**** WK: 202-***-**** Wk: 202-***-****

Cell: 703-***-**** Cell: 202-***-**** Cell: 703-***-****

adl6a3@r.postjobfree.com adl6a3@r.postjobfree.com adl6a3@r.postjobfree.com

Bob Creamer

Contractor: All Native Group

Cell: 410-***-****

adl6a3@r.postjobfree.com

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