Experience
Solutions Manager Verizon; Madison, MS 2019-2021
Top responsibility leading my team by resolving customer issues and assisting with transactions. Encouraging my team with training and mentoring to deliver outstanding customer experience by handling customer flow in store traffic. Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed self metrics and quota assignments.Other responsibilities running store operations, analyzing staffing needs, reporting financial and sales data handling cash, meeting compliance, opening trouble tickets with facilities, network and IT as needed to ensure store up time in functionality. Additionally I over saw monitoring inventory by restocking shelves with product, maintaining device security and store opening and closing procedures. Solutions specialist, Verizon; Bakersfield,CA 2014-19 I excelled in sales for both both business and consumer. For two years lead Pacific market in TMP(Total Mobile Protection) for device protection insurance as well as ARD ( Accessory Revenue Dollar). As the merchandising lead I help to ensure the store meet to plan and to ensure profitability. I also was a lead in small-medium business (SMB) sales in the district. I helped design and implement a successful SMB plan for the territory.
Education & license
Bachelors Business management
Bellevue University, Bellevue NE
Life producer (MS)
References
Available on request
661/912-4846
***********@*****.***
325 Peach Orchard Dr
Ridgeland Ms
MORGAN SEMAR