Trainee Intern

Allen M. Tabada

*** **** ******** **., ******** City 1400

***********@*****.*** / 099******** – 8962-51-67

About:

Experienced Information Technology professional with a demonstrated history in Helpdesk/Technical Support and IT Infrastructure management. EDUCATlON

TERTIARY:

University of Caloocan City

Biglang-Awa St., Grace Park East 12th Avenue Caloocan City 2015 - 2019

BSCS (Bachelor of Science in Computer Science)

SECONDARY:

Caloocan High School

2011 - 2015

10th Avenue West Grace Park, Caloocan City. 1400

PRlMARY:

Caloocan Elementary School Central

2006 – 2011

PROFESSIONAL EXPERIENCE

FORTICARE HEALTH SYSTEMS INTERNATIONAL INC. Manila City, Philippines IT Specialist Sept. 10 – Present

BDO Roxas Cruz Tagle and Co. Makati City, Philippines Junior IT Associate May 2, 2019 – August 28, 2020

• Provided technical support in a Windows domain environment for local and remote clients in a mission critical and fast paced environment

• Troubleshoot networks, systems and applications to identify, diagnose and correct malfunctions and other operational difficulties and completed applicable documentation

• Documented operational procedures for program installations and system implementations in the form of a user guide

• Performed preventive maintenance on servers and workstations

• Repaired or replaced parts as necessary for notebooks, desktops and servers

• Disassembled and/or reassembled desktops and servers according to the applicable work

• Implemented Network, Systems, and Backup Policies and Procedures.

• Managed Sonicwall Firewall and Sophos Endpoint Antivirus

• Purchase efficient and cost effective technological equipment and software

• Compliance with the Global IT policies

• Troubleshoot the Audit tool

BDO Roxas Cruz Tagle and Co. Makati City, Philippines IT Trainee March 18, 2019 – May 1, 2019

• Responsible for the initial assesment of hardware and software problems reported to the ticketing system.

• Maintenance and monitoring of computer networks and systems.

• Installation & configuration of a company’s computer hardware operating systems and applications.

BDO Roxas Cruz Tagle and Co. Makati City, Philippines IT Intern June 13, 2018 – March 15, 2019

• Maintenance and monitoring of computer networks and systems.

• Installation & configuration of a company’s computer hardware operating systems and applications.

Oceanic Container Lines, Inc. Manila City, Philippines Intern May 7, 2018 –June 23, 2018

• Responsible for the initial assesment of hardware and software problems reported to the ticketing system.

• Maintenance and monitoring of computer networks and systems.

• Installation & configuration of a company’s computer hardware operating systems and applications.

• Responding to the technical concerns that can be resolved remotely.

• Also responsible for the update of the service desk ticketing system.

• Provides site over the phone technical support/assistance for the troubleshooting of desktop PCs and related peripherals.

• Handles ticket requests recieved over the phone, through email, or through the ticketing portal quickly and efficiently though utilizing existing documentation, training and resources ensuring that ticket requests are accomplished to the set standard response.

• Diagnosing and solving hardware or software faults.

• Working with customers/employees to identify computer problems and advising on the solution.

Knowledge in the following:

Computer Literate ( Hardware and Software, Microsoft Office Suite)

Proficient IT and Computer Literacy Skills.

Frameworks, Libraries, Etc. (Adobe Photoshop, Adobe Illustrator, Adobe Light room, Adobe Premiere)

M365 Global Administrator

Enablement of Mobile Device Management (M365)

Enablement of Multi Factor Authentication (M365)

Basic MS SQL and MySQL/MariaDB

Basic Windows Server 2016

Domain Controller with Active Directory and Group Policy

RAID Configurations (0, 1, 5, 6 and 10)

Content Management System (Kentico)

A great team player

Strong work ethic

Personal Information:

Age: 21yrs Old

Gender: Male

Height: 5’5”

Weight: 75kg

Nationality: Filipino

Civil Status: Single

Religion: Roman: Catholic

Date of Birth: January 5, 1999

Place of Birth: Manila

GOALS

To apply all the knowledge gained from previous experiences, to enhance my skills and decision making. Acquire more knowledge and to be tenured as well. Character Reference

Name: Joel R. Hernandez

Position: CIO – Chief Information Officer at Forticare Health Systems International, Inc Contact number: 090********

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