Customer service/ technical support
Resume:
Craig A. LaCoss
Temple, TX **502
**********@*****.***
Objective: Responsible position in a customer service enterprise where my considerable skills and experience in resolving customer problems will add value.
Qualifications: Extensive career experience in understanding, troubleshooting and resolving customer service and technical issues. Experience living abroad, including cultural sensitivity and adaptability.
Skills:
Problem solving: Adept at identifying, understanding and resolving issues.
Proactive: Identify potential problems, underlying causes and resolve.
Personable: Engaging and receptive to new ideas and approaches.
Adaptable: Easily alter approach and actions based upon environmental cues.
Team player: Willing to suborn personal agenda to achieve team goals.
Committed: Bring best effort to the workplace every day.
Time Management: Efficiently plan and execute tasks to maximize impact.
Leadership: Proven ability to fuse individual efforts into team goals.
Employment History:
Central Texas Striping
Owner
Contract Parking Lot maintenance August 2013 – Present
Camber Corp
Weapons Technician II October 2008 – July 2013
Job Duties: International and Domestic Travel to support United States Armed Forces preparing to deploy/redeploy to and from combat theaters.
Inspect and repair all crew served, individual weapons and optics to ensure full functionality. Identify, troubleshoot and resolve problems.
Dell Computer Corporation 1997-2007
Job Duties: Increasingly responsible positions in Customer Technical Support Call
Center Operations. Required to remain abreast of emerging technical
solutions, quickly assess customer issues and provide detailed instructions
to resolve problems. Assess long-term technical support issues and
recommend programmatic solutions. Train and assess new team members.
Provide responsive, empathetic and nuanced support to major customers.
United States Army Non-Commissioned Officer 1979-1997
Intelligence Non-Commissioned Officer 1985-1997
Job Duties: Manage intelligence collection personnel to respond to
Commander’s Priority Requirements. Assess and retrain subordinate
personnel. Assess capabilities and provide solutions to shortfalls
shortcomings of personnel and/or capabilities. Respond to high-pressure
and time-sensitive requirements to ensure mission success. React and
adapt to changing conditions.
Maintain proficiency in Korean and Russian Language Skills.
Maintain proficiency in specialized collection equipment.
Military Policeman 1979-1984
Job Duties: Provide security and law enforcement support to Base Commander.
Provide security for sensitive weapons systems and logistics facilities.
Education History:
University of Maryland University College, Undergraduate courses in Computer Science
Military Training Courses:
US Army Non Commissioned Officers Academy
Basic Non Commissioned Officer’s Course, Ft. Devens, MA
US Army Communications Warfare Equipment Operators Course
US Army Intelligence School, Ft. Devens, MA
Electronic Warfare/Signals Intelligence Voice Interceptor Course
Goodfellow AFB, San Angelo, TX
Defense Language Institute, School of Russian Language, Monterey, CA
Defense Language Institute, School of Korean Language, Monterey, CA
Certifications:
●Department of Defense Certified Small Unit Armorer
●Department of Defense Certified Russian Linguist/ Transcriber
●Department of Defense Certified Korean Linguist
●US Arsenal, Rock Island, Certified Machine Gun Technician
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