Andrew Torres

**** ****** ***** **, *******, TX *7049

832-***-****

adl5tv@r.postjobfree.com

SUMMARY

** ***** ** *********** ********** experience in all areas of environments

COMPUTER SKILLS

Hardware

Networking: Cisco, HP, Juniper, Cradlepoint, Fortinet, Sophos, Firewalls

Telecommunications: Cisco, Avaya, Nortel, T1s, ATT Siena, Cable, ATA, Obihai, Panasonic, Polycomm, Yealink, Legacy PBX

PCs: Dell, HP, Microsoft

Network Infrastructure: Coaxial, Fiber Optic, Copper, WIFI

POS: Toast, NCR, Toshiba

Surveillance Systems, Audio and Video systems

Software

Networking: Cisco

Platforms: Windows 10, Bomgar, Team Viewer, Microsoft Office, Sharepoint, Salesforce

EXPERIENCE

Owner

June 2017 - Present

Info Tech Services, LLC

POS, Network, Hardware and software data services

Commercial and Residential

Network Administrator

May 2014 – June 2017

City of Houston

Installation, Troubleshooting and Maintenance of over 5,000 Cisco Routers and Switches

Utilized Trouble Ticketing system - HEAT

Information System Specialist

Feb 2012 – May 2014

Greater Harris County 911

Information Technology Support for 911 equipment for multiple Police and EMS dispatch services throughout the Houston area and surrounding municipalities

Installation, repair and maintenance of PCs, Networking, Telecommunications 911 equipment

Monitored Help Desk to provide remote support to emergency dispatchers

EDUCATION

San Jacinto College

Pasadena, TX

Associates of Applied Science Information Technology Security

2011-2014

University of Houston – Clear Lake

Pasadena, TX

Bachelor of Applied Science Information Technology

2014-2017

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