It Manager Support
Resume:
Johnerick Cintron Ruiz
IT Manager
Directing IT Operations has been my passion for many years, providing stakeholders and users with the support needed to move through technological hurdles while implementing new technologies to increase productivity and reduce costs. Directing a competent team of IT professionals and my 15+ years of experience has been key to provide IT infrastructure and continuous improvement to align with business operations goals.
*********@*****.*** 832-***-**** Houston, TX linkedin.com/in/johnerick-c-b10b7118a SOFT SKILLS
Leadership Budget Management IT Security Training & Mentoring Project Management Networking Operations Improvements Risk Management KPI Management Team Player Internal and External Auditing Self Motivated IT Controls Implementation Problem Solving Critical Thinking Migration Management Proactive Change Management Disaster Recovery Negotiating Technical Support Lead Systems Adminstration Procurement Asset Management
TECHNICAL SKILLS
Platforms All Microsoft Windows Server OS, All
Microsoft Windows Client OS, Microsoft
Windows Mobile, iOS, Android
Security &
Recovery
Acronis, Veritas, Symantec Encryption,
Webroot, McAfee, Carbonite,
Malwarebytes, Mimecast, NAS
Productivity Microsoft 365 Suite, Visio, Teams, Planner, SharePoint, Power Bi, Epicor 10 (ERP)
Network
Management
Kaseya, SolarWinds, ConnectWise, Cisco
Meraki, Active Directory, Group Policies,
DHCP, DNS, LAN, WAN, Wireless
LANGUAGES
Spanish
Full Professional Proficiency
English
Full Professional Proficiency
WORK EXPERIENCE
IT Manager
Hunter Buildings and Manufacturing, LLC
06/2012 - 02/2021, Houston, TX
Provides blast resistant modular buildings for Oil and Gas Reduced IT costs and supported company’s technology needs as part of the decision making team Introduced company to ERP system and managed a successful implementation in a short period of time with limited resources Managed ERP departmental processes to mitigate risk and to provide continuous improvement to align with business goals Identified business processes issues and worked with teams to improve / implement new processes and solutions Achieved migration to Office 365 and dramatically improved inter-company communication and productivity for USA, UK, and UAE divisions including training on new Microsoft technologies Achieved and maintained 100% compliance of Microsoft Licensing Audits in 4 random audits in 6 years Improved email system uptime by 20% by implementing email security system providing business continuity, spam/malware/virus protection, and retention policy
Increased connectivity across facility by introducing fiber and allowing for future expansion Accomplished collaboration workflow with overseas IT support provider for our remote users Supervise the helpdesk to ensure tickets are getting resolved on time and without issues as well as serve as escalation resource of critical and unresolved tickets for USA, UAE, and UK operations Achievements/Tasks
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WORK EXPERIENCE
Systems Administrator
Strategic Network Consulting
04/2006 - 06/2012, Houston, TX
IT Services and IT Consultant Provider
Managed all servers and workstations for several managed IT services customers In charge of the backups, email servers, file servers, Windows updates, network, antivirus, anti-malware, customer assets inventory, and workstation level support as well
Restructured company business model to improve overall success Achieved new ticketing system workflow for all employees to follow from start to end of ticket Worked in a ticketing system environment making sure all my tickets were resolved in a timely fashion to ensure customer satisfaction Provided Software, Network, and Migration support for all customers of different industries Contact: Available upon request
Embroidery Digital Designer
Koza's Inc.
08/2005 - 04/2006, Pearland, TX
Embroidery, Screen-Printing, Laser-Engraving, and Advertising Specialty Fine-tuned designs sent to industrial sewing machines Worked with production employees to ensure top quality production of designs for customers Assisted IT Manager with high level software troubleshooting and support Contact: Available upon request
IT Support Specialist
CompuRed Inc.
03/2004 - 07/2005, Guaynabo, PR
Provided IT Support to various businesses
Supported customers to improve their IT infrastructure Assisted with the creation and improvement of business workflows Collaborated with management for new business opportunities Contact: Available upon request
EDUCATION
Bachelor in Management Information Systems
Pontifical Catholic University
1999 - 2003, Ponce, PR
Network, Programing, and business administration courses VOLUNTEER EXPERIENCE
Curriculum Advisor
San Jacinto College
2019 - Present, Pasadena, TX
Improve IT curriculum with more relevant courses for more comprehensive path for students Contact: Available upon request
Achievements/Tasks
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Courses
Tasks/Achievements
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