Executive Assistant, Childcare provider

ARIELIS QUEZADA

**B Interfaith Terrace, Framingham, Massachusetts 01702, 508-***-****, *************@*****.***

PROFESSIONAL SUMMARY

Customer service experience. Able to adapt and multi-task under an often stressful, time restricted work environment.

SKILLS

Bilingual

First Aid/CPR

Multitasking

Critical thinking

Microsoft Word

Time management

Quality assurance

Written communication

EXPERIENCE

Executive Assistant

Quezada Express Framingham, Massachusetts

June 2016 - Current

Handled routine responses, responding to telephone and email inquiries on behalf of executives.

Kept finances current and accurate by processing invoices, payroll and payments.

Managed and maintained executives' schedules.

Childcare Provider

Stein Family Needham, Massachusetts

July 2020 - Current

Supported children's cognitive, social, and emotional development by planning and implementing activities.

Used gentle disciplinary techniques to alleviate bad behavior.

Balanced rest, play and learning with effective scheduling.

Childcare Provider

O'Shea Family Wellesley, Massachusetts

August 2015 - December 2019

Improved behavior of children under care by modeling responses to situations and reinforcing good choices.

Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

Supported children's emotional and social development, encouraging understanding of others, and positive self-concepts.

Teacher

Mini Miracles Natick, Massachusetts

June 2011 - June 2014

Helped children achieve developmentally appropriate milestones by maintaining supportive and learning-focused classroom environment.

Encouraged children to learn through play and exploration.

Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.

Sales Associate

Chuck E. Cheese Natick, Massachusetts

October 2010 - February 2015

Resolved customer concerns using strong communication and conflict management skills.

Created memorable customer experiences through personalized sales support.

Recaptured customer loyalty by de-escalating conflicts and building personalized solutions.

Maximized customer satisfaction by anticipating needs and resolving problems.

EDUCATION

Bachelors

Framingham State University, Framingham, Massachusetts

Associates in Arts General Studies

MassBay Community College, Wellesley, Massachusetts

May 2020

Diploma

Keefe Technical High School, Framingham, Massachusetts

June 2011

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