EVENS AUGUSTIN
Av. presidente Perón ****, * A · 113*******
*****.********@*******.*** · www.linkedin.com/in/evaut-160989
Passionate about Technology, I’m studying System Engineering at UTN. I’m a fast learner, results orientated with good organizational skills and ability to work under pressure. Being in the IT and Customer Service area for more than 2 years, I have excellent problem solving and troubleshooting skills
EXPERIENCE
JANUARY 2019 – CURRENTLY WORK HERE
CCP- KYC Analyst, AMERICAN EXPRESS ARGENTINA S.A
Evaluate New Account Documentation
Review Policies and Procedures
Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring
Provide support to internal customer
MARCH 2018 – MARCH 2019
Tester QA, 123SEGURO
Create QA reports and file bug tickets based on the outcome of QA test cycles.
Provide feedback to developers and product managers around UX based on test outcomes.
Perform Front-end testing of website applications using Selenium and JMeter.
Create test plans, requirements, scenarios and test data for use during testing.
Greet customers and offer them assistance where possible.
Follow up with customers ensuring their satisfaction with their purchases.
Effectively communicate with other employees and upper management to ensure complete care of customers.
Accept and process customer payments in cash, credit cards and checks, checking for validity.
Assist clients in understanding their available options and help them select the right service plans for their needs.
JULY 2013 – MARCH 2018
QUALIFIED OFFICER, NAI INTERNATIONAL II INC. SUC. ARG (SHOWCASE CINEMA)
Programming the brand-new movies trailer and advertising on the projectors
Ensure good image / sound quality before projection to the public
Check advertising material on display.
Prepare reports for supervisors.
EDUCATION
MARCH 2020- DECEMBER 2025
SYSTEMS ENGINEERING, UTN - F.R.B.A
OCTOBER 2011- DECEMBER 2019
INDUSTRIAL ENGINEERING, UTN - F.R.B.A
Completed two years towards this bachelor’s degree
JULY 2019
PROFESIONAL WEBMASTER, UTN - F.R.B.A
In this course I learned the structures of a web page, build web pages with HTML5, CSS, JavaScript and PHP and all the basic knowledge of a frontend developer.
OCTOBER 2018
PROGRAMACIÓN WEB EN PHP Y MYSQL, Educación IT
I learned programming logic in general, all the syntax of PHP, how connect PHP with MySQL and more
FEBRUARY 2018
TESTER QA, Educación IT
The techniques and methodology of testing were seen. I carried out practices of functional requirements analysis, design and execution of test cases, bugs-tracking or defect management, black box automation exercises under Selenium IDE and non-functional tests (Performance, Load and Stress) under JMeter, GoogleSpeed, WebPageSpeed, GTMetrix.
Test plan management, monitoring and metrics
SKILLS
SQL database knowledge
ITIL / Customer Support
Knowledge of VBA excel
Knowledge of tools such as SOAP UI, Postman, JMeter, Selenium IDE
Jira management tool knowledge
Attention to detail
Organizational Skills
Documentation and reporting
French knowledge
GIT
ACTIVITIES
My main activity is learning and get up to date with the new technologies and trying to apply what I learned in some projects to reinforce the knowledge acquired an learn more and more.
Below you can find some certification completed:
https://alumni.education/user/diploma/codigo_diplo/198895/id_diploma/3010656P4ESF5M4TQX7N584AQ440QMY3/?pdf
https://alumni.education/user/diploma/codigo_diplo/177098/id_diploma/28870Y9A234Q42PEPXDPJ7EDLZND9CB9/
https://alumni.education/user/diploma/codigo_diplo/174070/id_diploma/27666TR9X3P55I3288XGURM0A4P951A5/