ALABI, Michael

Sangotedo, Lekki, Lagos, Nigeria.

Email: adl5gs@r.postjobfree.com Mobile: +234********** https://www.linkedin.com/in/mikeadealabi/

Professional Summary _

High Performing, efficient and productive Global Service Delivery Technical Support Engineer with about 6 years’ experience in implementing IT strategies to oversee people, processes, and technologies to deliver outcome that support Enterprise business growth. Technological Proficiency _

Automated Testing, Functional Testing (UFT), UFTDeveloper, Sprinter, Autopass License Server, VDI, Application Lifecycle Management, Windows Servers, AD, cPanel, SAP/ERP, HISM, VMs Ware, GSuite, 0365, Mail Server, Microsoft Suite, WordPress, Bootstrap, Photoshop, Content Management, DICOM, HL7, PACS and EMR Integration.

Soft Skills _

Design & Critical Thinking, Flexibility, Decision Making, Organization, Work Ethics, Problem Solving, Self-Motivation, Empathy, Accountability, Self and Time Management, Leadership, Innovative and Collaboration.

Professional Experience L2 Technical Support Engineer Micro Focus June 2020 – date

• Performed Functional test on scripts and software using Unified functional testing tools.

• Conducted Unit testing across reported AUT (Application Under test)

• Performed and generate report of API Testing on Customer’s AUT

• Handled Regression Testing across all modules of Customer’s AUT.

• Delivered advanced technical troubleshooting and problem-solving solutions on issues escalated to the highest level of management.

• Managed Several B2B Clients and SaaS Incidents

• Resolved Clients issues on Citrix and other VDIs.

• Managed Framework testing issues using UFTDeveloper (formerly LeanFT)

• Executed all levels of testing (System, Integration, and Regression) on customer’s AUT.

• Analyze issues relating to functional aspect of Applications using UFT, UFT-Developer, Sprinter, and/or Autopass License Server issues

• Support customers across EMEA Region to fix technical and functional testing issues.

• Provides technical guidance and across EMEA region.

• Provide Functional testing support to five Application Delivery Management products

• Resolved client’s issues running on Jenkins, Docker, and Azure DevOps

• Detect and track software defects and inconsistencies using UFT.

• Collect and analyze Functional-related Applications Logs for troubleshooting

• Collaborate with Subject Matter Experts and Escalation Managers to resolve issues.

• Generate ProcDump Logs for troubleshooting as relates to functional testing of the AUT.

• Collaborate closely with other team members and departments.

• Achieved consecutive 150% monthly KPI score against the 100% benchmark. IT/Application Support Officer WellMed Healthcare Ltd., Lagos Sept. 2019 – May 2020

• Managed two Windows 2016 Servers plus over forty (40) Windows v10 workstation PCs.

• Administered sixteen (16) CCTV DVR IP Cameras, and RFID Time Management System

• Chaired technical support to thirty-eight staff members across fourteen (14) departments.

• Consolidated over six thousand five hundred (6,500) newsletter subscribers.

• Spearheaded over eight thousand (8,000) visiting patient mails and numbers.

• Planned Windows Servers and Workstation PCs updates/patches regularly.

• Administered access to users on high-end multifunction network Printers.

• Administered access with right level to users on SAP/ERP HISM software

• Acted as contact person to international developers and vendors.

• Handled, configured, and resolved issues in Mail Server, Outlook, and IP-PBX telephones

• Configured Tally Accounting Software for Server end users.

• Performed routine performance audit for all twelve (12) Modules on ERP Software

• Deployed products activation reduction by 100% on workstations across all department

• Evaluated IT related Service Level Agreements (SLAs) with vendors and partners.

• Supervised team of engineers to integrate several Lab. machines on HISM (ERP) modules.

• Recommended and completed service contract with new Internet Service Provider

• Coordinated teams of developers to resolve software API issues within 6 weeks of resumption.

Web & Social Media Manager (Contract) GMYT Fashion Academy, Lagos Jan.- June 2019

• Monitored uptime, hosting, and databases to ensure optimum site performance.

• Managed communications responded to queries and customer reviews across platforms.

• Managed over three hundred & fifty (350) students’ database.

• Effected responsive mobile-friendly and interactive registration platforms.

• Fixed errors relating to links, images, tags, and other faulty elements on websites.

• Mastered Facebook & Instagram Ads and monitored its tractions and impressions.

• Introduced and designed Audio-visual approach for content distribution.

• Designed and implemented social media strategy to align with business goals.

• Expedited best contents for the Academy magazine publications in a short time.

• Developed a working strategy which aid academy’s Instagram followership.

• Supervised UI/UX design for social media campaigns

• Innovated prospective profit boost ideas that increased company's profit margin by 40% Associate Web Developer SmartWeb IT Solutions, Jos August 2017- September 2018

• Assisted and collaborated with other staff on technical matters.

• Conducted security reviews of applications written by other developers.

• Run Mobile Compatibility Test for every developed website to ensure mobile friendliness.

• Surveyed list of prospective clients that double company's profit margin by 15%

• Systemized reduction in training cost by 25% via voluntary training of Industrial Staff

• Strategized a less Server deployment approach that helped beat competitors.

• Managed web-based applications, databases, for development, and deployment

• Tested Software and web Applications to ensure proper functionalities.

• Implemented payment integration gateways and fixed other related errors.

• Designed interactive and responsive website for clients.

• Resolved database configuration errors in CMS websites.

• Curated contents for websites as needed.

Network & Systems Manager MAPINSCO Enterprise (Moshood Abiola Polytechnic, Abeokuta) June 2013-May’14

• Provided IT support to the organization for over sixteen (16) workstations.

• Managed two other sub-departments of eight staff.

• Oversaw general IT operations and manage high-level operations.

• Addressed Network connectivity issues.

• Managed configuration, registration, and deactivation of workstations over the network.

• Handled Application Database backups

• Oversaw network and Servers machine.

• Provided training to five (5) staff members.

IT Support Officer Solid Rock MFB Limited, Abeokuta Jan. 2011 - May2013

• Managed Windows Server 2012 R2, Router and Switches

• Performed regular Servers backed-up and storage for offsite disaster recovery.

• Supervised the deployment and implementation of deployed MAXISOFT ERP Solution

• Performed efficiency analysis, traffic routing and troubleshoot system/network failures.

• Resolve operational problems with the network and ERP banking software.

• Achieved a 10% reduction in cost of repair and maintenance of the CCTV camera.

• Worked with Vendors to deploy new Server Hardware and OS Upgrade

• Analyzed and monitored network activity to ensure optimal network operation.

• Trained Staff members on the newly deployed MAXISOFT ERP Software

• Diagnosed and resolved problems related to file server, cable racks and workstation PCs.

• Created a comprehensive Computer Network usage and security policy on workstations.

• Maintained over twenty-five (25) Windows computers across eight (8) departments.

• Collaborated with software vendors to reduce project implementation costs by 20% The Federal Polytechnic Ede, Ede, Osun State

HND, Computer Engineering Technology December 2016 Certifications

• UFTOne Certified Professional April 2021

• Google Project Management Professional March 2021

• ISO 9001 Quality Management Systems Associate March 2021

• SCRUM Professional February 2021

• CertiProf Cyber-Security January 2021

• Aviatrix Certified Engineer (Multi-Cloud Networking & Security) October 2020

• Google Cloud Platform Fundamentals - Core Infrastructure May 2020

• IBM Cognitive Cybersecurity May 2020

• Fortinet Network Security Associate (NSE 1 & 2) April 2020

• Project Management Professional (PMP) March 2018

• Microsoft Digital Literacy February 2017

• Microsoft Networking Fundamentals May 2017

Personal Achievement Google Africa Developer Scholar April 2020

The Next-Economy Featured Volunteered Tech. Trainer May 2018 Preparing Global Leaders Forum (Runner-up) February 2014 Interest & Hobbies _

Technical Support, Cybersecurity, Reading, Website Management, Photography, Volunteering, Chatbots, Startups, Research & Journal Writing, and Ideating.

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