Technical Support
Resume:
Jonathan Cabalquinto Navarro
BS Information Technology, Technological Institute of the Philippines
(TIP) Manila
Address: Block 4 Lot 98 PH 1N South Ville 8C San Isidro Rodriguez Rizal. Email Address: adl58x@r.postjobfree.com
Cellular No.: +63-995*******
OBJECTIVE
To establish a career in information technology where I can demonstrate the learning outcomes of the College of Information Technology Education program of the Technology Institute of the Philippines (TIP), a program accredited by the US-based outcomes oriented ABET (Accreditation Board for Engineering and Technology).
DESIGN PROJECTS COMPLETED AND/OR RESEARCHERS UNDERTAKEN 1. Design Project: A LAN Based Property Management with Income Trend Analysis for Antarian Development Corporation. The company benefit with automation of the property management and billing. Computerized operation regarding report generating, billing and monitoring. 2. Design Project: Mobile Online Ordering for Kentucky Fried Chicken (KFC). The company benefit with automation of the online ordering via mobile application. 3. Design Project: A LAN Based and Web Based Inventory Management imbedded Oracle database for Huawei Technologies Singapore (Project Based) . The company benefit with automation of the inventory management. Computerized operation regarding reports generating. Lead Leader / Project Manager / Programmer: lead for the enhancement of the project that help for the company and also to change their environment from manual to automation. RELATED WORK EXPERIENCE
• Sixty Switched IT Solutions, Inc.
Unit 308 Gateway Centre Building, Paseo de Magallanes, Barangay Magallanes, Makati City Technical Operations Supervisor
September 11,2017 – December 07,2018
• Curo Teknika, Incorporation
25th and 26th floor Robinsons Cyberscape Alpha Building Garnet and Roads, Sapphire Rd, Ortigas Center, Pasig, 1605 Metro Manila
Senior Desktop Support Engineer OIC Team Lead
January 03, 2017 – August 04, 2017
• IP Converge Data Services, Incorporation
34th Floor, RCBC Plaza Tower II, Ayala Avenue, Makati City 1200 Metro Manila, Philippines Phone: (63-2) 848-8700 ext 8005/8115
TECHNICAL SUPPORT ENGINEER
May 11, 2015 – September 30,2016
• Knowledge Process Outcomes Philippines Incorporation 51 Pinagtipunan, Hagdan Bato Mandaluyong City, Philippines Phone: (63-2) 535-1576 / 091********
Reporting in Tech Mahindra Limited
4th floor Tower 1 Globe Pioneer, Pioneer Street, Mandaluyong City, 1550 Metro Manila DATA REPORT ANALYST
April 21, 2014 – February 06, 2015
ON-THE-JOB TRAINING / PRATICUM / INTERNSHIP EXPERIENCES
• Former Liberty Telecoms / WI – Tribe Telecoms
IT Service Desk Trainee
November 15, 2012 – February 15, 2013
Based outcomes of work in Sixty Switched IT Solutions, Inc.
• Supervises and coordinates activities of staff engaged in customer support activities.
• Plans and prepares work schedules of staff, according to workloads,
• Interprets and communicates work procedures and company polices to staff.
• Trains, issue instructions and assigns duties to staff.
• Reviews and checks work of staff such as reports and records, for accuracy and content and correct errors.
• Helps staff in resolving problems and completing work.
• Observes and evaluates staff performance.
• Make recommendations to management concerning staff and improvement of procedures.
• Deal directly with customer complaints via phone, email or social media.
• Resolves complaints and answer questions of customer regarding issues and concerns.
• Monitor and analyze network traffic of every circuit of customer via MRTG (Multi Router Traffic Grapher).
• Deal directly with partners via phone, email or social Media. International Partners
o Telstra Telecom
o HGC Telecom
o China Unicom
Local Loop Partners
o PLDT Telecom
o Converges ICT
o Globe Telecom
o Eastern Telecom
o Raduis Telecom
• Communicates with other departments and management to resolve problems and expedite work.
• Assist Sales Team in Pre – Sales activities meeting with clients to better understanding how to meet the customer’s needs.
• Create network architecture design proposals, implementation of network routing, IP assignment, and actual provisioning of equipment for various clients.
• Planning and monitoring of projects.
• Implement projects that provides layer two (2) and layers three 3 connectivity.
• Manages the projects from initiation up to closing. This involves creating the Activity Plan, and ensuring that the project is running within schedule.
• Responsible in Supervising the Provisioning Engineer.
• Drive internal and Telco Partners review meeting covering performance, service improvements, quality and processes.
• Check weekly report of Provisioning Engineer.
• Create most cost-effective solution by conducting feasibility studies and negotiating with Telco Partners to obtain cost reduction, hence increases the company profit.
• Prepares, maintains and submit reports and records, such as budget and operational and personnel reports.
Based outcomes of work in Curo Teknika, Incorporation
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• EIT (Enterprise Information Technology) Documentation o Inventory Report / License Tracking Report
o Stock Report (IT Requirements)
o Tracking Ticket System
• Liaison officer for IT requirements
• Prepare IT requirements which to be approve by Immediate Head and the same time budget allocation.
• Middle Communication of user concern with regarding Third party software (e.g Smart Communication and PLDT )
• Team Lead
o Supports team manager and performs management duties when manager is absent or out of office
o Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
o Set clear team goals
o Delegate tasks and set deadlines
o Oversee day-to-day operation
o Monitor team performance and report on metrics
o Discover training needs and provide coaching
o Listen to team members’ feedback and resolve any issues or conflicts o Recognize high performance and reward accomplishments o Encourage creativity and risk-taking
Based outcomes of work in IP Converge Data Services, Incorporation
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• System Administrator in Gmail Domain email IP-Converge Data Services
• IPC website Administrator (IPC.ph and Cloud.com.ph)
• Voice Administrator PABX Avaya
• Liaison officer for IT requirements
• Active Directory Administrator
• NAS administrator
• MIS Documentation
o Update / Create Policy aligning with the ISO 27001 o Inventory Report / License Tracking Report
Based outcomes of last work in Tech Mahindra Limited client of Knowledge Process Outsource Philippines Incorporation.
• Provide deep analysis truth charts and graphs for the business and also for their client.
• Examine the unique needs and concerns of a business to develop relevant practices and procedures for preparing business reports.
• Includes creating and maintaining efficient and secure systems for recording data and producing relevant documentation.
• Examining trends and providing recommendations to the team and clients
• Conducts various studies that may include analyzing, reviewing, trending, and presenting information for management needs
• Supports short and long term operational and reporting activities Develops, enhances, and maintains utilization and trending reports for clients
• Prepares, analyzes and monitors new, routine and ad hoc reports.
• Evaluates, interprets and analyzes data and business processes KNOWLEDGE, SKILLS AND ATTITUDE
Having graduated from TIP with its orientation towards outcomes-based educations. I have acquired and can demonstrate the following student acquired outcomes (knowledge, skills and attitudes) necessary to the practices of the information technology profession.
• Analyze complex problems and identify and define the information technology requirements appropriate solutions.
• Use modern techniques, skills and tools of the information technology practice in complex computing activities.
• Understand professional, ethical, legal, security and social issues and responsibilities relevant to professional information technology practice.
• Basic Knowledge in Turbo C • Web Design ( HTML ) jquery
• MYSQL (XAMPP /WAMPP) • Oracle Database 10g:SQL
• Oracle Database Administration • Oracle Report Developer 10g: Build Report
• Oracle Forms Developer 10g:Build Internet
Application
• System Application and Products in Data
Processing – ERP
• Debugging Nokia Phones for Symbian OS • Samsung Mobile Application for Android OS
• Php Structure function in Codeigniter -MVC • Basic Java Programming
• Macromedia Flash 8 Dreamweaver • Desktop Support (workstation/laptop support and set up)
• Active Directory creating policies of user • LAN and WAN connecting / network
• Microsoft SQL Server • Reporting and Analyst
• Phone Set-up • Printer Support
• Application and documents support • Media set-up (Projector) SEMINAR AND TRAININGS
• Mobile Application Development with
Android
October 6, 2012
• Junior Philippine ITE Research
March 9-10, 2012
• System Application and Product in Data
Processing
February 18, 2012
• Career Development Seminar for IT
March 4, 2011
• Google Chrome Operating System
January 25, 2010
REFERENCES
Jominee Mangaser
Manager
Information Technology Department
Wi-Tribe Telecoms
Hermoso M. Tubo Jr.
Telecoms Engineer 3
Engineering Department
Wi-Tribe Telecoms
Alvin Bryan P. Caraig
Support Engineering
Information Technology Department
Wi-Tribe Telecoms
Ryan Barrios
Support Engineering
Information Technology Department
Wi-Tribe Telecoms
Resty Pesca
Manager
Infrastructure / Information Technology
Tech Mahindra Limited
Allan Paul Angus
MIS HEAD
Management Information System
IP-Converge Data Services Incorporation
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