Analyst Casino

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Christine S. Quinn

Sweetwater, NJ ***37 • 609-***-**** • *****@*******.***

Application Systems Analyst

** ***** ** ********** ** Administration of Systems Applications and Systems Quality Assurance testing. Areas of Expertise

Data Validation Tools DFU, DBU, Query, HTML,

GTM Web Console and SQL

Systems Quality Assurance

ORACLE Agile Product Lifecycle

Management

AS400 Turnover Application TrackIT Change Management

RPG and CL Programming Languages

Microsoft Excel, Access, Word and PowerPoint

Scientific Games iView Content

Adobe Acrobat 9 Pro, Photoshop

Elements 8

Signature Achievements

The Implementation of training the Offshore QA and Documentation Departments on the Casino Industry and the Applications functionalites. This process enriched their knowledge and made the team more efficient.

Application support for property employees – Training, application documentation and research issues.

Content QA support for multiple property settings to ensure quality standards.

Professional Experience

For all positions held, Quality Assurance was the key factor in our success.

Establish and enforce organizational standards to maintain quality of service

Collect, analyze and summarize information to prepare informative reports

Contribute to team effort through compliance

Supported systems application users by evaluating and troubleshooting system performance Key Achievements:

Led training, documenting and testing of new enhancements for Casino and Hotel applications

Resolved in-house customers reported systems issues in timely manner

Maintained Control Change Management Software Tool for issues reported via TrackIT

Coordinated testing of Vendor applications enhancements, fixes and new releases assessing impact on end users

Regulatory Compliance Analyst (November 2020 - Current) Bally’s Hotel Casino, Atlantic City, NJ Maintains quality service by establishing and enforcing organization standards. Key Achievements:

Key user for Application conversation to CMP/SDS with Everi Compliance system Application Support Analyst (January 2018 - May 2020) Resorts Hotel & Casino, Atlantic City, NJ Christine S. Quinn – Page Two

Identified and communicated issues from in-house clients to Application Vendors

Responsible for monitoring the communications of the QA test lab Ensured quality execution and robust performance of Slot Display media Key Achievements:

Tested, documented and trained new and enhancements for iView Content with following application interfaces: SMS/CMS, SDS/CMP, Elite Bonusing Suite, Beverage Ordering System, PC, and Web Content Manager

Investigated and resolved issues between iView Content and the active applications (SMS/CMS or SDS/CMP)

Managed communications in Content QA Test Lab with Slots

Updated Content Kits for game orders and ensured correct Content Kit was to be delivered with game orders Strategized, outlined and developed projects ensuring projects remained on time and on budget Key Achievements:

Led Software Integration Services in the QA, documentation, systems enhancement consulting, onsite training and application support for Casino applications

Provided a range of services to project owners, architects, engineers, construction firms, commercial, and educational fields in audio video, surveillance and security systems Established quality regulations of products and employees improving processes and product integrity of applications Bally CMS/SMS and CMS400 – Casino Accounting, Cage, Pit, Fill Bank, Main/Marker Bank, Front Window, Marketing, Slot Accounting, Slot Operations, NT, Bus Marketing, Casino Management and Collections Key Achievements:

Managed, supported and trained Offshore QA and Documentation Departments

Established the testing methodology, policies, and procedures to be used for System products, including integration, load/stress and deployment testing

Coordinated the development priorities of release roll outs

Managed testing processes and Documentation deliverables

Ensured interface processes met company standards Liaison between Key Systems Users and IT Department to deliver an exceptional application end user experience Key Achievements:

Trained, documented, and tested new functionality and enhancements for the following applications: LMS Hotel System, Bus Marketing, Sales and Catering, Generic Scheduling, Restaurant Reservations, Bus Accounting/Evaluation, Slot Rating System, Slot Earned Cash Comp and Coupon System

Managed Internal System Security

Key Human Resources Department liaison with IT Department to ensure operational needs of HR were exceeded Key Achievements:

Design and develop enhancements for the HR system (Software Plus)

Developed user manuals, input procedures, and training manuals Senior Analyst Quality Assurance ( January 2012 – December 2017) Scientific Games, Egg Harbor Township, NJ Consultant ( July 2007 – December 2011) Multi Tech International, Inc., Berlin, NJ Quality Assurance Manager (May 1998 – June 2007) Bally Technologies, Egg Harbor Township, NJ Applications Systems Coordinator (December 1994 – May 1998) Trump Taj Mahal, Atlantic City, NJ Human Resources System Supervisor (November 1991 – December 1994) Trump Taj Mahal, Atlantic City, NJ

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