Shannon Smith - 765-***-****

** **** *** *****, ********* A Greenwood IN 46142 adl4qa@r.postjobfree.com

Education

Johnson University - Knoxville, TN

Baccalaureate Degree (Cum Laude) - Elementary Education K-6/ESL -2016

Purdue University - West Lafayette, IN

*Member of Alpha Lambda Delta/Phi Eta Sigma-

National Honor Society

Hospitality Experience

Live Nation Concerts Guest Services

Summer 2019

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.

• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.

• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.

• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets & finding lost items, as well as problem solving various issues which might affect or disrupt their enjoyment & overall experience

Hospitality Suites, La Quinta California— Guest Hostess

2014 - 2016

●Administer superior level of guest service, escorting various VIPs attending the BNP Paribas Tennis Tournament into the venue and assisting them with all their needs, in order to help them reach their rooms in the company’s reserved Suites.

●Provide impressive first level, face to face guest service for luxury suite patrons that enhances their entertainment experience.

●Provided excellent customer service by interacting with & checking on professional clientele, including business executives for large corporations, tailored specifically to resolve complaints

●Work with little to no supervision while providing excellent customer service to meet and fulfill client wishes.

Lowe's Home Improvement - 8850 S. Madison Ave. Indianapolis, 317-***-**** 2014-2018

Frontline Cashier- This position requires good people skills, attention to detail, flexibility & strong work ethic.

Texas Corral 2011-2013

Hostess at Texas Corral - This job especially thrives on peak communication and administrative skills, as well as ability to remember sequences of numbers or facts, to calmly deal with stressful situations and logically solve issues with large groups.

SKILLS

Certified Apple Teacher

Proficient in Google Suite & Microsoft Office

Relationship Building

Community Engagement

Customer Service

Problem Solving

Communication

Passionate and resourceful

Self-motivated and able to work independently and manage time wisely

Resilient and flexible

Awards/Achievements

Graduated Summa Cum Laude from Johnson University

*National Society of High School Scholars

*Honor roll at Ivy Tech Community College

Student Government officer three/four years in high school

Student Government, elected member/Senator 3 years at Johnson University

Other Professional Experience

Lakeside Elementary School, 9601 East 21st Street Indianapolis, IN 46229

Janie Smith 2nd Grade Teacher 2019-2021

Primary classroom teacher in an inner-city school environment, serving children at multiple learning, behavioral and emotional levels. Used differentiated lessons: Center Planning, Guided Reading, Data-Driven Assessments and Creative Outlets (Poetry, Arts, High-Quality Literature), to encourage growth and learning amongst students of diverse learning styles and backgrounds.

Engaged students in an extensive phonics, phonemic awareness and reading program to stimulate brain growth and retention in this area.

Worked in cooperation as a team with three other second grade teachers and various school support staff and administration to assure best possible learning opportunities for students.

Curtis Wilson Primary School & Academy 7850 S Emerson Ave, Indianapolis, IN 46237

Supervisor - Heidi Dowell 2nd Grade Teacher: 2018-2019

Primary classroom teacher/Third Grade Social Studies teacher - exciting a love for learning for children in a private academy setting. Using unique, hands-on materials and lesson plans to add a multi-dimensional learning environment for children from varied behavioral and emotional levels. Using Illuminating videos, projects, poetry, and literature to encourage growth and learning amongst students of diverse learning styles and backgrounds.

Working in cooperation with school and outside support staff, and implementation of a Functional Behavioral Assessment, as well as other accommodations, in order to best serve students with ADHD.

Tindley Renaissance Academy 4020 N. Sherman Drive Indianapolis IN, 46227

Principal: Julie Bakehorn 2nd Grade Teacher: 2017-2018

Primary classroom teacher in an inner-city school environment, serving children at multiple learning, behavioral and emotional levels. Used differentiated lessons: Center Planning, Guided Reading, Data-Driven Assessments and Creative Outlets (Poetry, Arts, High-Quality Literature), to encourage growth and learning amongst students of diverse learning styles and backgrounds.

Required the implementation of extensive classroom management methods and skills.

Worked in cooperation as a team with three other second grade teachers and various school support staff and administration to assure best possible learning opportunities for students.

Bricks4Kidz 9648 Kingston Pike #5, Knoxville, TN 37922 adl4qa@r.postjobfree.com

Chris Howard - 865-***-**** Student Program Facilitator 2015-2016

Invigorating program: inspiring students with a highly STEM-focused curriculum, using LEGO materials and robotics equipment…in an after-school program in both public & private schools. Also assisted in the planning, setting up & running of various events such as: birthday parties, parent nights, break and day camp programs..

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