Designer Customer Service

L I B B Y S M I T H

A B O U T M E

E X P E R I E N C E

E D U C A T I O N

S K I L L S

Art & Design L3 Extended Diploma:

Distinction

Art & Design Foundation Diploma :

Distinction

Art & Design Fine Art: A*

GCSE D.T. Graphics: A*

Double Award Religious Studies: A

GCSE Science: A

GCSE Physical Education: A

GCSE Mathematics: B

GCSE Additional Science: B

GCSE English Literature: B

GCSE English Language: C

GCSE Creative Imedia: Merit 2

Volleyball, Cricket & Netball Sports

Leadership Commendation

I work well under pressure independently or group environment

Creative problem solver

Confident communicator

Hard working and extremely committed

Quickly adapt to change

Non-judgemental, diverse and very open minded

Flexible

Competently work to deadlines

Hardworking and extremely enthusiastic workshop supervisor with addi- tional 4+ years experience within a customer service role. I have a keen eye for detail and an extensive understanding of target markets and cre- ated successful product designs for my current employer. Seeking oppor- tunity to develop my creative skills and passion for customer service. BEAR AND ROSE COMPANY : JUNE 2020-PRESENT DAY

Management of teams from all areas

Training new employees and many Christmas temp staff

In charge of making sure the quality of products are to a high stand- ard

Keeping in close contact with the manager about stock or other col- leagues if we are low on certain materials that needs preparing. For example, varnishing.

Spray painting and sanding to an exceptional standard.

Ensuring that no burn marks have been missed by other colleagues.

Operate up to 5 machines creating sheets on the computer to cut out, loading different materials and calibrating them and ensuring that the air assist and extraction are on. Meanwhile taking sheets off and processing them ready for painting and sanding.

Keeping machines extra clean and making sure the workshop is tidy to prevent potential hazards.

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Y o r k

ELVINGTON A I R MUSEUM 2 016-2020

Having transferable customer service skills, I am often speaking to customers while serving food or using the till. I can confidently take orders whilst working inde- pendently under pressure or in a group environment. I am up to date with food hygiene knowledge as well as safety procedures. Furthermore, I have introduced and trained new people when learning about the kitchen showing that I am very direct when com- municating, a good team leader and very responsible. WOODY’S COOKHOUSE SEPTEMBER 2 019-2020

Meeting and greeting customers

Handling complaints to achieve positive solutions for customers.

Cleaning restaurant tables, chairs and decorations as well as setting them back up again.

Communicating with the kitchen staff for any special requests, orders and feed- back.

Help customers by advising them on food or drink choices.

Ability to thrive in a high stress environment

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Y o r k

I N T E R E S T S

Being fit is something that is really

important to me, especially in the

current climate. I have recently

found the love for walking and hik-

ing in the Lake District.

Due to my creative background, I

have a huge passion for make up

and keep up to date with all the

latest trends on YouTube, Insta-

gram and other social media plat-

forms.

With an ambition to travel and ex-

ploring the outdoors, I am looking

to relocate from York to Bristol to

further my career and gain my own

independence.

LEEDS BUILDING SOCIETY JANUARY-JUNE 2020

Dealing with large amounts of cash daily with no errors shows that I have keen attention to detail and proven ability to work to a high level of accuracy.

Gained great confidence when making outbound/inbound phone calls.

Progressed quickly through all training showing I am a fast learner and an adequate listener.

Highly customer focused and had training on building rapport with customers and asking open questions.

Able to empathise with different customer situations especially vulnerable customers.

Achieved two Your Superb awards for customer feedback.

Resilient when put into challenging customer situations as my goal and priority is to help them.

HALO HAIRDRESSERS FEBRUARY 2017-2 020

Working at the hairdressers shows that I am hard working and motivated. I interact with customers when welcoming them, offering them drinks as well as washing their hair. Having three jobs shows that I can manage my time well as I am very organised, determined and outgoing. I ensure that the shop floor is tidy by thoroughly cleaning all areas and making sure they’re done to a high standard. I think it is important that I meet these requirements to give the customers an enjoyable experience. R E F E R E N C E S

Available on request.

Contact this candidate