St. Louis, MO *****, 314-***-****. adl4nu@r.postjobfree.com

Summary

Resourceful IT Support Specialist with 20+ years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Works great in a team or alone meeting strict SLA timelines. Proven leadership in managing groups to complete mass setup and deployment of devices.

Skills

TCP/IP, DHCP, Ethernet, 802.11 a/b/g/n/ac Mac, iOS, iPhone, iPad

Microsoft Active Directory Users and Computers Windows 7, 8, 10

remote / LAN printer support Nextgen EMR setup / deployment

Malwarebytes, Webroot, AVG Modems, routers, switches, WAP

Cisco VPN client, Citrix, VMWare Android phones, tablets

Microsoft Office 2007, 2012, O365 Server 2008, 2008, 2012, 2019

Experience

Nestle USA St. Louis, MO

Workforce Device 360 / Senior Field Service Technician 01/2019 - Current

• provide support to end-users company issued laptops, desktops and mobile devices

• deploy, manage and recycle all hardware inventory throughout its life cycle

• provide leadership and training to new and old team members

• support printers, laptops, desktops, tablets, mobile devices and software

• use Skype, Teams and misc. tools for remote support

• track inventory with asset tag labeling and software

• document repair processes and help streamline procedures for future technical support actions

• configured new employee workstations, all hardware, software and peripheral devices

• PXE imaging and setup of new devices using SCCM agent

• successfully migrate meeting rooms over to new Crestron and Polycom devices

• setup and configure users and printers in Active Directory

• manage contractors in the setup and deployment of 100’s of devices

Keystone Technologies LLC Eureka, MO

Senior Field Technician /NOC Support Engineer 02/2013 - 10/2018

• remote and onsite support of 60+ clients with more than 2,500 endpoints

• achieved HIPAA compliance, remote and onsite support of all hardware and software

• managed cloud hosted and citrix-based devices

• successfully migrate users from G Suite to O365

• work service desk taking incoming calls to trouble shoot issues remotely / scheduling onsite visits if needed

• work tickets quickly and efficiently to meet service level agreement (SLA) requirements

• NOC monitor and resolve server issues

KIG Healthcare Solutions St. Louis, MO

Field Technician 12/2006 - 02/2013

• setup/configure newly order servers to clients' needs

• create domain, setup user accounts with active directory, setup/install with required software SQL, Nextgen EMR, etc. and configure to clients' needs.

• setup, configure, trouble shoot issues with laptops, servers, printers, MAC’s, mobile devices

• install/setup switches, wireless access points, printers to clients' needs.

• Setup and manage VMware servers and clients

Education and Training

ITT Technical Institute Arnold, MO

Assoc. in Computer and Electronics Engineering Technology 11/2006

• 3.8 GPA

• perfect attendance

• major in Computer Electrical Engineering and Computer Science

Work Achievements

Successfully-

• complete setup of medical office with new server, PC’s, laptop’s, printers & needed software

• imaged, setup and deployed over 100 laptops for new divisions of Starbucks

• migrated 20+ meeting rooms from old Trio devices to new Polycom and Crestron for Teams

• managed contractors in multiple projects setting up 100’s of device for deployment

Personal Information

LinkedIn Profile- https://www.linkedin.com/in/chris-tolie-14150864

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