Service Agent Customer
Resume:
Carissa Bishop
Lindon, Utah *****
************@*****.***
SKILLS
-Customer Service
-Active listening
-Detail-oriented
-Communication
-Problem-solving.
-Organization and Time management
-Computer skills.
EXPERIENCE
TheHutGroup, Lindon,Utah - Customer service Agent
December 2020- PRESENT
●Processed refunds, exchanges, and company credits for customers facing issues.
●Maximized satisfaction by anticipating needs and consistently offering expert support.
●Investigated and resolved customer concerns related to order inquiries and delivery tracking.
Fairfield inn & suites Marriott hotel, Orem, Utah- Housekeeping supervisor
June 2020- December 2020
●Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
●Monitored room occupancy and reported check-outs and vacancies to reservations team.
●Maintained efficiency by assigning all daily work tasks to employees.
●Determined work required for each job, estimating time and labor required to meet targets.
●Resolved staff performance problems and personal conflicts with hands-on approach.
●Covered all work assignments by preparing effective schedules and delegating jobs.
●Increased employee efficiency with effective work plans and improved team dynamics.
●Delivered efficient, high-quality cleaning services with skilled employee management.
●Verified work quality and team performance with routine and surprise inspections.
●Satisfied customers with timely service and by quickly resolving service issues.
●Assisted in hiring and training new housekeeping employees.
●Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
●Supported smooth operations by providing vacant room discrepancy reports and departure reports.
Savers, Orem,Utah - Production Worker
November 2019 - June 2020
●Adjusted work to match specifications set for different products and work orders.
●Kept work area inspection-ready by removing hazards and organizing tools and supplies.
●Flexed between different positions, helping team exceed targets with skilled work.
●Assembled final [Type] products and subassemblies, following strict procedures to complete quality work.
●Minimized safety hazards by maintaining clean and organized work areas.
●Read and understood the production orders to complete accurate work and minimize wasted resources.
●Packaged finished products into boxes, cartons and containers for shipping to customers.
●Moved products to the next station for further processing or packaging.
EDUCATION
Orem High School, Orem,Utah- High school diploma
August 2016 - May 2019
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