customer service

Ashley Stiller

**************@*****.*** 704-***-**** Troutman, NC 28166

Responsible and punctual caregiver providing services to clients and ensuring their needs are met. Compassionate, with focus on delivering excellent customer service. Devoted to client physical comfort and emotional support. Friendly and engaging with strong attention to detail. Ready and willing to learn new tasks.

Skills

·Proficient Organizational Skills

·Patient Confidentiality

·Problem solving skills

·Time management skills

·Multitasking skills

·Computer skills

·Work Independently &/or with Team Members

·Direct Patient Care

·Effective Oral & Written Communication Skills

·Familiar with Microsoft Word, Excel, and Power Point

Education

Attended GED classes Rowan-Cabarrus Community College, Salisbury, NC

Experience Highlights

TTEC @Home CSR 1 April 2020- Now

·Assiting 100 plus customers per day, providing successful solutions in a polite maner using active listening to ensure customer retention.

·Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.

·Keeping a profesional office setting at home

·Highly skilled communicator who meets deadlines and ensures customer satisfaction

·Handle basic customer insurance claims and transferred calls that required more focused assistance

·Maintained a high level of reliability by taking very little unscheduled time off

HOME INSTEAD SENIOR CARE, Statesville, NC, September 2019 – March 2020

Caregiver

·Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

·Helped clients maintain optimal health by overseeing medication administration and all doctor’s appointments.

·Provided safe mobility support to help patients move around personal and public spaces.

·Kept household areas clean, ran errands, maintained laundry, and performed grocery shopping.

KICKBACK JACK’S SPORTS BAR, Mooresville, NC, June 2019 – September 2019

Waitress

·Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.

·Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

·Kept server areas clean and stocked during service hours to increase efficiency while serving tables.

·Cleaned and coordinated cleaning of indoor and outdoor dining spaces – wiping tables, placing trash in receptacles, and replenishing supplies.

GOLDEN CORRAL, Mooresville, NC, February 2019 – June 2019

·Performed closing duties to keep restaurant working efficiently and ready to meet customer needs.

·Greeted new customers and built immediate positive connections with guests.

·Maintained customer satisfaction with timely table check-ins to assess beverage needs and keep tables tidy.

·Bussed and reset up to 10 tables per shift, working efficiently to keep dining room and work areas clean.

Contact this candidate