It Manager Executive Director

Bryant W. Wilkins

***** *** *** ****, *******, TX 77447 614-***-**** adl4he@r.postjobfree.com

Objective To obtain a position that will challenge my technical and people management skills while providing awesome solutions for current business objectives.

Experience Director of Infrastructure, Luby’s Fuddruckers Restaurants, LLC

2011 to Present

Manage and maintain an Azure tenant that serves public facing applications for production

Implemented Azure ASR for DR purposes including planning, deployment, and migration

Perform regular testing for DR Assets as well as monitoring backup status within the Azure Platform

Implementation of Network and Server Infrastructure Management, Service Desk Management, and application development

Manage a team of 10 people directly but interact with and direct all users within the department

Manage and maintain Office 365 and SharePoint

Migrating appropriate on-premise applications and workloads SaaS, PaaS, IaaS using Azure and other Microsoft 365 products as requested/needed

Deployed and maintain a System Center platform on premise to manage and mitigate issues and assets within the environment using DevOps methodologies developed over the last few years to manage deliverables within the department for end users and have begun migrating these workloads as appropriate to Intune Management and Azure Cloud Management Gateways as appropriate

Implemented automation routines for Identity Management and certain management routines for infrastructure as well as a multitude of automation for the Operations department to eliminate resource intensive manual labor

Built and implemented an in-house loyalty application for our table service concept entirely within the Azure platform that use web services, app services, SQLaaS and PowerApps replacing an outsourced vendor at 1/3 the cost per month

Setup and worked with offshore teams for supplemental resources and we maintain that presence today. We use daily and weekly contacts (meetings, emails, chats) as needed to keep things on track and prioritized properly

Develop and implement resources for our Culinary Services division based on the client’s needs and wants.

Responsible for implementation and management of Policies and Procedures as dictated by the Security and Compliance Officer per SOX, PCI and HIPAA standards in coordination with business needs and IT best practices

Implemented new methodologies and standards based on DevOps and ITIL to help streamline processes within the department. This helps us deliver consistent results to end users while effectively managing expectations for end users

IT Manager, Max & Erma’s Restaurants, Inc.

2003-2011

Responsible for employee, inventory and equipment management including repair and support

Setup, configure, deploy, install and integrate POS Systems at the restaurants

Managed service desk, server setup and configuration

Developed for integrations between POS and ERP systems including payroll

Performed a P2V migration from physical servers to virtual servers using VMWare

Developed in house intranet incorporating workflows for payroll and other administrative functions eliminating waste and increasing reliability of data

Deployed WAN network

Migrated from Novell eDirectory to Active Directory and from GroupWise (email) to Exchange

Dealt with up to 10 projects at a time

Experience (cont’d)

Independent Consultant – Part Time, Excalibur Computer Services

1994 to Present

Performed upgrades, repairs, installation, training and support for windows and Linux platforms for various clients

Delivered network services to clients based on need and agreed upon design including but not limited to Messaging, physical networking both LAN and WAN as well as software and interfaces to manage from an end user without compromising security and reliability

Developed and designed several systems for issue and bug tracking for clients

Developed and deploy micro VoIP systems for the home user base providing reliable and cheap phone services

Integrated devices and software for IoT integration for whole house operations

Education Columbia Green Community College, 1994

Associates Degree Computer Science

Skills & Abilities

Microsoft SQL Server Intermediate Current

Problem Solving/Analytical Expert Current

Web Page/Site Design Intermediate Current

ASP.NET Programming Intermediate Current

Visual Basic .NET Intermediate Current

Visual Basic Intermediate 2010

Network Design Advanced Current

Network Administration Advanced Current

Project Management Advanced Current

MS Office Advanced Current

Auditing/Resource Management

Expert Current

Troubleshooting Expert Current

VMWare Intermediate Current

Scripting (VBA, VB, WSH, PowerShell, Ruby) Intermediate Current

Microsoft System Center Intermediate Current

Office 365 Advanced Current

SharePoint Intermediate Current

Data Breach Response Intermediate Current

Data Protection Intermediate Current

Disaster Recovery Intermediate Current

Microsoft Licensing Management

Intermediate Current

Cloud Services Intermediate Current

Personnel Management Intermediate Current

Integration Intermediate Current

Resource Management Intermediate Current

Business Process Improvement Intermediate Current

Microsoft PowerApps Beginner Current

Machine Learning/AI Beginner Current

Azure Intermediate Current

AWS Beginner Current

Google Cloud Beginner Current

Linux (Centos, Debian, Fedora/RedHat. Ubuntu)

Beginner Current

Cisco Meraki Network Development

Advanced Current

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