Admin Assistant
Resume:
Fiona Cynthia Amos
Ottery
Home: (021-*******
Mobile: 082-*******
E-mail: **********@*****.***
Personal
Last Name: Amos
First Names: Fiona Cynthia
Sex: Female
Date of Birth: 22 January 1968
Place of Birth: Cape Town
Nationality: South African
Marital Status: Married with 2 dependents
Physical Address: 4 Minstrel Way, Ottery
Postal Address: 4 Minstrel Way, Ottery
Driver’s License: Code 08
Health: Excellent
Language: English and Afrikaans
Criminal Record: None
Education
School Attended: Trafalgar High School
Highest Grade Passed: Matriculated in 1986
Subjects: English, Afrikaans, Mathematics, Accounting, Biology and Geography Other Courses
College: School of Commerce (1987)
Subjects: Secretarial and Typing
Computer Skills
Microsoft—Outlook, Word, Excel, Access and Publisher AS400
Laserfiche
EMPLOYMENT DETAILS
Company Name: Nashua Cape Town
Employment Dates: March 2016 – October 2016
Position Held: Contracts Manager
Responsibilities: Manage team of contract assistants Attend weekly management meetings.
Update sales figures on a daily basis and report to Managing Director. Authorise commissions for sales executives.
Ensure that all contracts are legal and binding.
Check that all settlements are correctly calculated and authorise all settlement and cancellation letters to clients.
Prepare and authorise check requisitions for settlement to the applicable Finance house where contracts have been cancelled or machines upgraded.
Ensure that discounting amounts balance with Finance house and ensure that these amounts are paid out timeously.
Ensure that contracts are correctly loaded on the AS400 before month-end.
Ensure that all deadlines are met.
Respond to all customer queries timeously therefore ensuring customer satisfaction.
Ensure that relocations and collections are timeously carried out and ensure that the invoice has been raised.
Scrutinise exception report from Finance house and amend contracts accordingly.
Company Name: Nashua Cape Town
Employment Dates: April 2009 – February 2016
Position Held: Contracts Administrator
Responsibilities: Discounting of contracts – calculate amounts for discounting. Ensure that all contracts are complete in its entirety. Process all contracts on AS400.
Raise invoices for the discounted amounts.
Ensure that all deals are loaded and paid out before month-end. Reconcile invoices to pay out.
Liaise with Finance Houses regarding pay outs.
Update Financial Director weekly of the discounting amounts i.e. amount that will be deposited into the bank.
Witness all rental contracts together with FD.
Prepare cheque requisitions for settlements of deals that are upgraded or cancelled.
Assist sales reps with upgrade settlement amounts. Contract changes.
Copies of contracts to clients.
Assist clients with all contract related queries.
Assist other departments with contract related queries. Company Name: Nashua Cape Town
Employment Dates: July 1995 – March 2009
Position Held: Contracts Assistant
Responsibilities: Suspend all contracts due to customer cancellations, settlements, upgrades or legal customers.
Calculate settlement amounts and raise settlement invoices. Prepare collection dockets to collect machines that are suspended and follow up on machine returns.
Maintain machine return report.
Bill final meter readings when machines are returned. Accurately capture all machines and accessories in order to balance stock.
Follow up with the stores department on outstanding collection dockets. Prepare cheque requisitions for settlement of machines that have been suspended.
Assist clients with queries and copies of contracts. Assist sales reps with contract related info.
Scan all contracts to Laserfiche.
Company Name: Nashua Cape Town
Employment Dates: July 1993 – June 1995
Position Held: Admin Assistant/Credit Controller
Responsibilities: Request meter reading report and distribute to meter readers. Capture all meter readings and ensure that meter billing is correct. Resolve meter reading queries.
Process contract changes.
Prepare and process credit notes for all upgrade machines. Correlate monthly invoices and statements.
Petty Cash.
Assist with reception.
Company Name: Nashua Cape Town
Employment Dates: March 1989 – June 1993
Position Held: Service Controller
Responsibilities: Handle calls efficiently and promptly. Assist clients telephonically.
Proactively identify calls that can be solved remotely. Send quotes to chargeable customers.
Log all service calls on AS400.
Co-ordinate services calls with engineers and optimize engineer productivity.
Build customer relationships and deliver on commitments. Ensure customer satisfaction by delivering superior service. Monitor and follow up on outstanding calls.
Contact and inform clients if there are delays.
Keep area manager informed of any problems or irregularities. Company Name: Chelsea West
Employment Dates: February 1988 – November 1988
Position Held: Admin Assistant/Receptionist
Responsibilities: Switchboard Operator
Typing
Filing
Reason for leaving: Retrenched
DEVELOPED ABILITIES
My working experience has enabled me to:
● Understand the dynamics of a multi-faceted concern
● Maintain a professional and calm demeanour at all times.
● Develop and improve my planning, organizational and time keeping skills
● Communicate effectively at all levels of the organization
● Work independently as well as part of a team
● Exercise appropriate initiative, including constructive participation in a team environment with strong internal and external customer focus.
● Develop an attention to detail
● Work under extreme pressure
Being at Nashua Cape Town for more than 20 years has enabled me to effectively and successfully apply acquired knowledge directly to the work environment. COMPUTER LITERACY
I am able to use the following computer programmes competently. MS Word
MS Excel
MS Publisher
MS Outlook
Access
AS400
SPECIAL ACHIEVEMENTS
Received numerous admin awards thereby afforded the opportunity to travel overseas.
Contact this candidate