ADRIENNE ARRINGTON

C: 510-***-****

adl4du@r.postjobfree.com

PROFESSIONAL SUMMARY

I am interested in a Customer Service position that requires use of my excellent customer relations skills.

SKILLS

● Microsoft Excel

● Microsoft Word

● Microsoft Outlook

● Type 50 wpm

● Handled up to 300 customers per shift

● Over 6 years of customer experience

● Managed up to 37 employees

WORK HISTORY

Appleone Employment Services

Service Writer

TK Services San Leandro, CA

3/4/2020 - 3/29/2020

● Checked in trucks for automotive service

● Set up accounts

● Handeled work orders

● Handled purchase orders

● Entered all information in computer

MMC Temporary Employer

Customer Service Representative - Bay Area Fastrak- 10/15/2019 - 3/1/2020 San Francisco, CA

● Take inbound calls

● Open new Accounts

● Take payments for toll violations

● Educate customers on Fastrack policies and procedures Authorization Agent – 06/2016 to 09/11/2019

Old Republic Home Warranty (Call Center) – San Ramon, CA

● Authorize work performed by Contractors according to company policies and procedures

● Set repair appointments between homeowners/contractors

● Resolve coverage dispute

● Handle all claims and purchase orders

● Answer and process incoming work from Contractors and Plan holders

● Enter all required information into computer

● Handle inbound/outbound calls

Customer Service – 02/2015 to 09/2015

Sukhi's Gourmet Foods – Hayward, CA

● Handled up to 300 customers per day

● Provided food samples to customers to promote sales

● Merchandised various grocery chains to ensure product placement on shelves

● Followed safe work practices and procedures

Customer Service Manager– 09/2009 to 02/2015

Club Demonstration Services – Hayward, CA

● Managed up to 37 employees

● Communicated with all vendors regarding upcoming special events and product placement

● Handled customer inquiries and resolved all complaints

● Supervised day to day operations of the team

● Performed administrative duties and report writing

● Ability to adapt/respond to different types of consumers EDUCATION

Oakland High School – HS Diploma -1976

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