Receptionist Manager
Resume:
Amanda Grant
Castor, LA *****
************@**********.***
Authorized to work in the US for any employer
Work Experience
Gm/operations Manager
GF HOTEL MANAGEMENT
December 2016 to September 2020
Started working for GF Hotel Management Dec 2016 when they took over the Holiday Inn Express in Snyder TX. I was the Front Office Manager of the hotel at that time and was promoted to General Manager after take over. After a year of working as the General Manager I was given the opportunity to be a traveling Operations Manager for the West Texas hotels ran by GF. This included the La Quinta of Big Spring and Quality Inn and Suites of Midland as well as the Holiday Inn Express of Snyder. Preformed operation procedures of each hotel and ran daily revenue and occupancy reports. Handled employee relations and safety procedures. Also, preformed payroll and benefit procedures. Works closely with the sales team to boost occupancy and revenue. Extensive knowledge of Oil and Gas market in the West Texas area helps to watch the pattern of the market and project occupancy and revenue of hotels in the market. Worked with both Snyder Holiday Inn Express renovation and Big Spring La Quinta through renovations. Facilitated HR operations, which included strategic workforce planning, performance management, staffing and the administration of benefits. Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations. Implemented effective customer service procedures to encourage positive feedback. After several months of Traveling Operations Manager became the on-site Operations Manager for the La Quinta Inn of Big Spring, and to preform duties of acting GM when General Manager was not on property. Administered accounts payable and accounts receivable functions, daily cash reconciliation, returned merchandise approval, sales reporting, invoicing and budget management. Managed client relations and networking skills to obtain new companies. Worked with local venues on event planning and lodging for bands and entertainment. Worked with area schools for lodging during tournaments in the area.
Front Office Manager
HOLIDAY INN EXPRESS
February 2013 to December 2016
Performed duties for guests of hotel, registered, and assigned rooms to guests. Updated guest accounts and information on a daily basis. Dated stamps, sorted, and racks incoming mail and messages. Managed incoming and outgoing calls for busy hotel. Transmitted and received messages. Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Kept records of room availability and guests' accounts, manually and using computer. Computed bill, collects payment, and makes changes for guests. Handled and processed confidential guest information. Organized incentives to reach goals. Adapted reservations to accommodate all incoming guest. Documented guest complaints and complements. Oversees IHG rewards program. Makes restaurant, transportation, or entertainment reservations. Also, fill-in for breakfast, laundry and housekeeping. Contributed in all areas of the hotel and sister motel Best Western.
Administrative Assistant
Aerotek
May 2013 to August 2013
Coded invoices to work orders and engineers. Compile data from vendor invoices and supporting documents to verify accuracy of billing data and ensure receipt of items ordered. Maintain customer database spreadsheet. Review and price service orders. General office functions including e-mail correspondence, copying, filing and mail room functions. Attended monthly safety meetings. Contract with Aerotek ended.
Education
Some college in BUSINESS MANAGEMENT
ASHFORD UNIVERSITY
2016 to 2017
Skills
• Skilled negotiator
• Networking abilities (5 years)
• Financial management (5 years)
• Profit and loss accountability (5 years)
• Sales planning and implementation (5 years)
• Economic analysis
• Schedule management (7 years)
• Trend forecasting (5 years)
• Cross-functional team management (5 years)
• Operations management (5 years)
• Salary structure/compensation analysis
• Inventory control
• Accounts Payable (6 years)
• Bank Reconciliation (8 years)
• Account Reconciliation (8 years)
• Financial Report Writing (5 years)
• Journal Entries
• Management (6 years)
• Office Management (7 years)
• Performance Management (7 years)
• Payroll
• General Ledger Accounting
• Accounts Receivable
• Budgeting
• Tax Experience
Assessments
Management & Leadership Skills: Planning & Execution — Highly Proficient August 2020
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient August 2020
Using basic scheduling and organizational skills in an office setting. Full results: Proficient
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work.
Full results: Proficient
Inside Sales — Highly Proficient
October 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Sales Skills — Proficient
October 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Office Manager — Expert
October 2020
Scheduling and budgeting.
Full results: Expert
Medical Receptionist Skills — Expert
October 2020
Managing physician schedules and maintaining accurate patient records. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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