CURRICULUM VITAE

NAME: STEPHEN MACHINJAJI LENDORO

DATE OF BIRTH: 15/07/1981

CELL PHONE: +254*********/+254*********

EMAIL/SKYPE: adl46v@r.postjobfree.com

POSTAL ADDRESS: 109, Taveta-Kenya

LANGUAGES: English, Basic Arabic, Swahili.

PASSPORT NO: A1967425

PROFESSIONAL BACKGROUND

2013 to 2015 Al Massa Hotels & Restaurants, Saudi Arabia

Position: Head Waiter/Supervisor

DUTIES AND RESPONSIBILITIES

Ensuring that all staffs are well groomed before starting their duties

Ensuring that all machine, such as coffee machine, blender, and squeezer are well maintained and cleaned

Locating duties and stations for the Waiters as per floor chart plan

Receiving cash sales from the waiters/Bartenders and handing over to the Accounts department

Making sure that standard hygiene procedure are followed as per HACCP requirement

Training of the new staffs regarding Menu knowledge, Order taking, Serving procedures, various usage Chemicals and Sanitizing

Making sure that food and beverages are delivered to the guest at the right time with the right temperature

2011-2012 FLY 540 AVIATION SERVICES, KENYA

Position: Customer Service Supervisor

DUTIES AND RESPONSIBILITIES

Supervising check-in by making sure that all formalities are followed by examining travelling documents, such Visas, passports and tickets

Coordinating with Operations Control Centre for smooth operations

Making sure that customers with special needs are assisted

Making sure that, Manifest are well prepared and all baggage’s are tagged as per destination

Coordinating with the travel agents Hotels in order to collect figures regarding passenger reservations and bookings

Making sure that passengers are directed to complete customs and immigration procedures

Assisting passengers during embarking and disembarking of aircraft

2010-2011 Jawad Business Group, Restaurant division, KSA

Restaurant: Romano’s Macaroni Grill, Dammam, Saudi Arabia

Position: Guest Relations Officer/Receptionist

DUTIES AND RESPONSIBILITIES

Greet and welcome the guest upon arrival and allow them to leave with smile as I wish them fond of fare well.

Preparing drinks such as coffee, smoothes, cocktails and serving them to the guests with right temperature

Ensure all the guest receive good services to the highest degree of courtesy

Ensure that guest are personally greeted by name, if known and escorted to their tables expected and welcomed

Coordinating the guest with special request and events such as birthday, wedding, and anniversaries to make their celebrations successfully

Participating in team work by going extra mile to assist my workmate

Issuing comment cards to the guest in order to evaluate our services

Locating duties and stations to Waiters

2009/2010 Jawad Business Group, Restaurant division, KSA

Restaurant: Maggiano’s Italian Restaurant, Jeddah, Saudi Arabia

Position: Waiter

DUTIES AND RESPONSIBILITIES

Cleaning and sanitizing work stations

Preparing coffee, cold drink such as smoothes, shakes and other cocktails

Table setting and restaurant arrangement

Communicating with back of the house in order to be familiar with the missing items

Greet and welcome the guest with genuine smile

Explaining various sections of the Menus to the guest

Recommending items to the guest hence taking to their orders

Food service at the right time with the right temperature

Conducting quality check after second bite

Billing the guest

2010 Jawad business Group, Restaurant division, Saudi Arabia

Induction Training: Occupational Health Course

Awarded: Certificate in Food Safety and Basic Food Hygiene

Concept covered

Personal hygiene.

Hand washing

Food Handling equipment and storage

Cleaning equipment

Cleaning program

Pest Control

Food safety management system/HACCP

Storing food in the dry store according with the batch number, Care label and expiring date

2006-2008: African Express Airways, Kenya

Position: Reservations/Cargo officer

DUTIES AND RESPONSIBILITIES

Check-in formalities by examining travel documents such as passport, ticket, and visas

Flight watch from take-off to landing through radio communication

Ramp control by ensuring all ULDs and ramp services are available at right time to avoid delay

Supervising the porters during loading and offloading of cargo and baggage

Tracking of Cargo,mails, and baggage by performing manual data capture and automated data input

Coordinating with Captain during loading and trimming of the aircraft to ensure proper weight and balance of aircraft

Clearing of inward and outward flights by coordinating with government authorities such as customs, immigrations, and health to ensure proper movements of Passengers and cargo

Proper handling of dangerous goods according to IATA regulations and UN specification

Loading of cargo and baggage according to destinations to provide easy unloading

Warehousing and record keeping through proper filling system and data analysis.

2004-2005 Mega Garment EPZ (Kenya)

Position Production and Logistic Supervisor

DUTIES AND RESPONSIBILITIES

Controlling of input and output through proper recording

Freight dispatch for the finished products

Warehousing procedures by storing goods according to their date

Export and import documentations such as airways bill

Supervising productions

EDUCATIONAL BACKGROUND

2008 Nairobi Aviation College

Faculty: Diploma in Passenger and Aircraft Handling

2008 Nairobi Institute of Business studies

Faculty: Diploma in Customer services

2005 Nairobi Aviation College

Faculty: Certificate in Customs, Clearing and Forwarding

1998-2001: Timbila High School

Awarded Kenya Certificate of Secondary Education

1990-1997: Kiwalwa Primary School

Awarded: Kenya Certificate of Primary Education

SKILLS: Computer Office Practices, Driving Class BCE, Sewing

REFEREES

Names: Agostino Kisingo

Company Chandaria Industries

Position Driver

Cell: +254*********

Names: Jumanne Mnyaturu

Company Fly 540 Aviation Limited

Position: Senior Operations Supervisor

Cell: +254*********

Contact this candidate