ANDREW NICOLAS OLAN

Address: *** ******** ** ***** * Marauoy, Lipa City

Mobile No.: +639*********

E-mail address: adl406@r.postjobfree.com

OBJECTIVE:

To obtain a position that would best give me an opportunity to grow professionally, and enhance my knowledge and skills while contributing to the success of the company.

CAREER BACKGROUND:

Teletech Holding Inc.

IT Department

Desktop Support Associate

May 16, 2018 – present

DUTIES and RESPONSIBILITIES

To diagnose and resolve software and hardware incidents, including operating systems

and across a range of software applications.

To assist all our users with any logged IT related incident when called upon.

To take ownership of issues by carrying out problem analysis to implement temporary or

permanent fixes with the aim of restoring service to the customer as soon as possible; test personal computers and peripherals on a network to diagnose, hardware versus software problems and escalating incidents to other support teams when necessary.

To accurately record, update and document requests using the IT service desk system.

To install and configure new IT equipment

To resolve incidents and upgrade different types of software and hardware

To resolve incidents with printers, copiers and scanners

To maintain a first-class level of customer service ensuring that all customers are treated

efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively

with technical and non-technical colleagues at all levels in the organisation.

To be a highly motivated team player with the skills and ability to manage changing

priorities

To create, maintain and publish relevant support documentation in order to assist all

Staff/users in the quick resolution of their incidents and service requests and enable

users to become more self-sufficient.

Caters request and incident tickets via AskNow

Works with hardware vendors to resolve equipment failures/problems

Assists with complex technical projects.

Resolves Work-at-home issues of users via phone and chat

Deploy employee’s equipment for Work-at-home setup

Records and update company assets inventory

Escalating hardware warranty concerns to vendor

Teletech Holding Inc.

Customer Service Representative

Chat Support

May 10, 2016 – May 15, 2018

DUTIES and RESPONSIBILITIES

Took in 3 chats simultaneously and efficiently

Helped in customer’s needs and problems regarding their plans and services, online account navigation and some billing issues

Performed customer’s verification to help in opening or updating their accounts

Provided detailed product information and checked available resources

Managed and resolved customer complaints

Did follow up calls where necessary

Documented all chats information accurately according to standard operating procedures

Attained daily, weekly and monthly targets specified by the process

Production Engineering – Design Staff

Pilipinas Kyohritsu Incorporated

Km. 75 Inosluban, Lipa City, Batangas

November 13, 2009 – October 12, 2011

DUTIES and RESPONSIBILITIES:

Analyzes Nissan Drawing for assembly drawing preparation.

Downloads IHS data for modification to DSS type drawing.

Adapts design change to assembly drawing as required by the customers.

Modifies layout of assembly drawing according to design and manufacturing standards.

Accomplishes problem solution sheet on committed errors.

Trains new staff on assembly drawing process.

Performs other related jobs from time to time as may be required by the immediate superior.

Quality Assurance – Finished Product Inspector

Pilipinas Kyohritsu Incorporated

Km. 75 Inosluban, Lipa City, Batangas

June 13, 2009 – November 12, 2009

DUTIES and RESPONSIBILITIES:

Performs 100% inspection of finished products and generates records as defined in the Final Inspection procedures, work instruction and manuals.

Verifies and generates report of first output of harness with implemented design change or change point.

Conducts product verification of output by double comparison of two (2) actual harnesses.

Conducts product verification of output by customer’s drawing and actual harness.

Observes and keeps countermeasure as per written report or advised by immediate superior.

Records and transmits all inspected finished products to Production Control export or SI area if requires special inspection.

Perform inspection of harness passed on mass rework.

Trains inspectors when there is a line or product transfer (man to man training).

Performs tasks as may be assigned from time to time.

TRAININGS:

On-the-Job Training

TeleTech Holdings, Inc. Lipa

2nd and 3rd Level Robinsons Place Lipa, Mataas na Lupa, Lipa City

Information Technology Department Intern

480 hours

EDUCATIONAL BACKGROUND:

Tertiary: AMA Computer College

AMA Bldg., Ayala Highway, Lipa City

Bachelor of Science in Information Technology

2013 – 2016

AMA Computer Learning Center

ATDRMAM Bldg., Mataas na Lupa, Lipa City

Computer System Design and Programming

2006 – 2008

Secondary: Canossa Academy

San Carlos, Lipa City

2001– 2005

Primary: Canossa Academy

San Carlos, Lipa City

1995 – 2001

SKILLS AND ABILITIES:

Proficient in MS Office (MS Word, MS Excel, MS PowerPoint, MS Outlook)

Experienced in hardware/software troubleshooting and network connections

Active Directory management

VLAN management

Remote desktop support

Basic PowerShell scripting

Adept in preparing presentations and reports

Able to manage time, work under pressure and deliver results by the specified deadline

PERSONAL DATA:

Age : 32 years old

Birthday : February 10, 1989

Civil Status : Single

Height : 5’8

Weight : 136 lbs.

CHARACTER REFERENCE/S:

Available upon request.

I hereby declare that the above information are written correctly and truly best to the best of my knowledge.

ANDREW N. OLAN

Applicant

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