Anna Quintana adl3zq@r.postjobfree.com

Phone: 602-***-****

SUMMARY

Experience in sales, service, underwriting, and claims. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Property and Casualty insurance standards & skilled in addressing diverse issues. SKILLS

-Property & Casualty insurance regulations knowledge.

-Underwriting renewals and changes

-Claims processing

-Inbound and outbound calling with call center experience

-Efficient in Microsoft Office and Outlook

EXPERIENCE

10/2019 – 08/2020

Claims Adjuster Trainee

Kemper Insurance- Phoenix, AZ

-Processed 5-8 new claims daily

-Made outbound calls for statements from all drivers/witnesses

-Requested estimates on vehicle damages

-Determined liability on each claim

-Received inbound calls & explained process and status of claims 05/2001 to 02/2018

Customer Service Representative/Customer Service Specialist Liberty Mutual Insurance Phoenix, AZ

-Met and exceeded productivity targets by handling every interaction with good organizational and relationship-management abilities.

-Reviewed account and service histories to identify trends and unaddressed issues.

-Maintained customer loyalty by delivering fast, friendly and knowledgeable service.

-Reviewed customer data to assess current issues and determine eligibility for potential solutions.

-Achieved high sales percentage with consultative, value-focused customer service approach.

-Reviewed customer interactions and activity reports to identify and address concerns. 05/1996 – 03/2000

Assistant Underwriter

Phoenix Indemnity Insurance

-Processed policy transactions

-Ran quotes for agents and policyholders

-Ordered reports such as MVRs and loss history as needed for the rating and Underwriting process

-Provided administrative and clerical support as needed to assure department efficiency CERTIFICATIONS

-Certified Insurance Service Representative

-Licensed Property & Casualty Insurance Agent