UDHAYANIDHI.A (B.E) NO:**/**, Pillaiyar Koil Street,

Mail ID: adl3sd@r.postjobfree.com Sathuma Nagar, Tolgate, Ph.No: 994******* / 866-***-**** Thiruvottiyur, Chennai – 600019. CAREER OBJECTIVE:

To work in a quality driven technical environment, which will best suit my knowledge & skills and that will allow me to use my skills and experience for personal and professional growth Networking Platform.

ROLES & RESPONSIBILITIES:

Follow-up with Vendors and concerned persons on mail & calls for request closure before SLA.

Team handling in South Zonal regions in times of absence of Team Leader or manager during special circumstances.

Creation & Deletion of User In AD and have a knowledge and experience in Active Directory (ADDC)

Desktop & Laptop Backup & Format (Windows 10, 7, 8)

Folder Access & Permissions to User’s & Network Drives Mapping.

Monitoring ticketing tools (BMC Remedy, ServiceDesk, Manage Engine Plus)

Experience in Interaction with users through calls of different location and providing remote support

Experience in Remote Assistance Tools (Bomgar, LogMeIn, SCCM & Windows Remote Assistant)

Maintained the Virtual Local Area Network (VLAN)

Troubleshooting antivirus (McAfee & Dell ATP), Encryption & Decryption through McAfee

VENDOR management, Asset Management (Asset Inventory, Issuance, Delivery, Recovery, BV Asset Activity scheduler and PAV List Updation in inventory portal )

Preparation of MIS Call Reports for Daily Count for Requests closure & pending requests PAN India list.

Ability to multi-task and take multiple responsibilities based on the needs of the Projects.

Handle daily technical support activities on Desktop support, Data Network and Printer Issues through remote and phone calls.

Maintained a flexible schedule and responded to after-hours and weekend emergencies in a timely manner.

troubleshooting Citrix and VMWare issue

EXPERIENCE IN WORK: (2.5 Years)

Working as a Senior Desktop & Network Support L2 in Client Location IDFC First Bank Limited under WIPRO Ltd with Payroll Company as Progressive Info Tech Pvt Ltd from 05 th

December 2019 to till Present.

Worked as a Technical Support & Desktop Support Engineer (L1) in Client Locations COCA-COLA Pvt. Ltd, YES BANK, (Under Payroll of CMS IT SERVICES) from 29 th

August

2018 to 04

th

December 2019.

PROJECTS WORKED:

Currently in IDFC FIRST BANK as EUS & Network Support and totally maintaining Tamil Nadu & Kerala Branches under WIPRO Pvt Ltd.

Worked in YES BANK as End User Support Level 1 for PAN India Support. Worked in COCA-COLA & GMMCO Pvt Ltd as Desktop & Network Support Worked in VIJAY TV as Desktop and Network Support in the payroll of CMS IT SERVICES.

SKILLS

CCNA Skills:

Router Configuration

Switch configuration

VLAN configuration

Hardware Skills:

Assembling and Disassembling the computer, Cabling.

Software Installation, Troubleshooting hardware and software problems. Networking Skills:

Networking, LAN & WAN trouble shooting.

DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNS

(Domain Name Service).

Monitoring & Troubleshooting of WAN Network connectivity

Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration.

CERTIFICATIONS:

Completed and Certified in RED HAT Linux [RHEL & RHCA]

Completed and Certified in CISCO CERTIFIED NETWORK ASSOCIATE [CCNA] ACADEMIC PROFILE:

Completed my Undergraduate course in the Bachelor field of Computer Science Engineering in PANIMALAR INSTITUTE OF TECHNOLOGY with an aggregate of 61% in the year 2018.

Completed my Higher Secondary Education in R.P.C Mat. Hr. Sec School in the year 2014 with 64.5%.

Completed my SSLC in P.A.K. Palanisamy Hr. Sec. School in the year 2012 with 72.3%. PERSONAL DETAILS:

Name : UDHAYANIDHI .A

Age : 24

Gender : MALE

Father’s Name : ANBAZHAGAN .R

Mother’s Name : PUNITHA .A

Nationality : INDIAN

D.O.B : 25-10-1996

Languages Known : TAMIL & ENGLISH

DECLARATION:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

PLACE : CHENNAI

DATE : (UDHAYANIDHI.A)

Contact this candidate