Customer service

Objective: To obtain a position as a

Work Experience:

November 2020 – Present Sportsman’s Warehouse, Rancho Cordova, CA

Customer Service Representative

Attend to customers’ needs for purchasing sports-related merchandise.

Assist in the Shipping and Receiving Department.

Sort, label and price newly shipped merchandise.

Restock store shelves to ensure products are available to customers.

Provide excellent customer service to customers by being helpful, friendly and approachable.

April 2020 – September 2020 Commercial Kitchen Warehouse, Durango, CO

Appliance Service Technician

Provided customer service to business owners needing new or replacement appliances.

Installed new kitchen appliances and equipment into commercial kitchens.

Refurbished used kitchen equipment for resale.

April 2018 – September 2019 Animas Transportation, Durango, CO

Office Manager/ Dispatcher/ Customer Service

●Provided excellent client relations and phone support to clients.

Performed Human Resources duties: hired, trained and evaluated staff.

●Generated and distributed requested or required permits or documents.

●Resolved client escalation calls as the supervisor.

●Dispatched drivers to provide ride services to clients.

●Arranged hotels and travel arrangements for employees and clients.

●Coordinated transportation for clients related to large events like weddings and family reunions.

March 2017- March 2018 Arrow Fire Protection, Durango CO

Fire Suppression Service Technician

●Provided excellent customer service to clients.

●Built strong customer base to support company’s direction.

●Led monthly employee meetings.

●Supervised a team of six technicians.

●Coached and mentored staff to meet or exceed expectations.

●Assisted representatives with questions regarding fire suppression systems maintenance, repair and scheduled service.

●Collaborated with peers and managers on process improvements.

February 1998- March 2017 Arrow Fire and Safety, Durango, CO

Owner, Vice President and Operator

●Responsible for accounting function of the business.

●Performed duties related to Human Resources: hired, coached and trained staff.

●Supervised a team of six to eight technicians and sales staff.

●Excellent problem solver and resolved conflicts and issues quickly and professionally.

●Coached and mentored staff to meet or exceed expectations.

●Daily operational leadership and support through work distribution and monitoring.

●Coordinated with staff in scheduling inspections of fire suppression systems.

●Collaborate with peers and managers on process improvements.

●Worked my way up from Technician to part owner of the business.

●Managed business practices to provide best service to customers.

●Built strong, trusting relationships with customers and co-workers.

●Provided detailed training on fire suppression system maintenance and customer service to technician staff.

●Expert knowledge of hand and power tools.

●Installed, serviced and repaired fire suppression systems to meet state regulatory requirements and codes.

●Worked closely with local fire departments and fire marshals to comply with regulations.

●Quick learner and able to apply knowledge to getting a task or project completed.

●Researched and provided bids for large state, county and city jobs.

Education: 1989-1992 William H. Hall High School – West Hartford, CT

●General Education

●High school diploma

Interests: Community volunteerism, outdoor activities, creative writing.

References: Available upon request.

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