Manager Call Centre

CURRICULUM VITAE

OF

MBALENHLE PRETTY ROSE

LANGA

PERSONAL DETAILS

SURNAME : LANGA

FIRST NAME : MBALENHLE PRETTY ROSE

DATE OF BIRTH : 13.08.1987

IDENTITY NUMBER : 870**********

NATIONALITY : SOUTH AFRICAN

GENDER : FEMALE

MARITAL STATUS :

HEALTH STATUS : EXCELLENT

HOME LANGUAGE : ZULU

OTHER LANGUAGE : ENGLISH

CRIMINAL RECORD : NONE

RELIGION : CHRISTIAN

RESIDENTIAL ADDRESS : 7 JELLICOE AVE

ROSEBANK

2196

CONTACT NUMBER : 071*******

PERSONAL SKILLS & ABILITIES

COMMUNICATION & LISTENING SKILLS

ABILITY TO WORK UNDER PRESSURE

ALWAYS READY FOR CHALLENGES & TO WORK OVER TIME

ABILITY TO WORK ALONE AND WITH PEOPLE

MANAGEMENT SKILLS AND TIME MANAGEMENT

GREAT CUSTOMER SERVICES

I AM FRIENDLY PERSON

PATIENT & TOLERANT

GOOD PROBLEM SOLVER

GOOD TELEPHONE ETIQUETTE

HARD WORKER & ALWAYS READY TO LEARN NEW THINGS/SKILLS EDUCATIONAL QUALIFICATION

NAME OF INSTITUTION : SPRINGLAKE HIGH SCHOOL

GRADE OBTAINED : GRADE 12

YEAR OBTAINED : 2009

SUBJECTS PASSED : ENGLISH, GEOGRAPHY

LIFE ORIENTATION, LIFE SCIENCE

MATHEMATIC, ISIZULU, PHYSICAL

SCIENCE

OTHER QUALIFICATION

NAME OF INSTITUTION : CALL CENTRE, ADMIN, RECEPIONIST CERTIFICATE

WORK EXPERIENCE

NAME OF COMPANY : HAPPY ME

POSITION : MANAGER

DURATION : 5 YEARS

REASON FOR LEAVING : BUSINESS SHUTDOWN

REFERENCE : 071-***-****

RELATION : OPERATION MANAGER

CONTACT PERSON : CLIVE

NAME OF COMPANY : I’TALK

POSITION : CALL CENTRE AGENT

DURATION : 1 YEAR

REASON FOR LEAVING : CONTRACT EXPIRED

REFERENCE : 067-***-****

RELATION : FLOOR MANAGER

CONTACT PERSON : THEMBI

NAME OF COMPANY : NU HEALTHY FOOD CAFE

POSITION : CASHIER

DURATION : 8 MONTHS

REASON FOR LEAVING : CONTRACT EXPIRED

REFERENCE : 073-***-****

RELATION : STORE MANAGER

CONTACT PERSON : REFILWE

NAME OF COMPANY : PLUSH

POSITION : CASHIER

DURATION : 6 MONTHS

REASON FOR LEAVING : PERSONAL PROBLEMS

REFERENCE : 063-***-****

RELATION : MANAGER

CONTACT PERSON : LEE

CURRICULUM

VITAE

OF

MBALENHLE

PRETTY ROSE

LANGA

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