Customer service/ Tech Support
Resume:
KELLICA NELSON
Customer Relations Representative with a
Natural affinity for customer satisfaction with a knack for displaying soft skills
Fort Lauderdale, FL 33311
*********@*****.***.
Profile
Established administrative ability in numerous office settings while seeking to continually evolve a dynamic and contributing position. Proven talent for accurately identifying, targeting, and capturing daily operations while also ensuring customer care with issues or problems. Excelled as an individual with a one of a kind personality and extreme attention to detail and customer service.
Professional Experience
G2 Secure Staff Miami, Fl March 2015- Current
United Airlines / Passenger Service Agent
Checking Passenger In
Gate agent
Baggage Service
Proving Exceptional customer Service
Convergys Lake Mary, FL May 2013 – March 2015
Apple / Tier 1 CPU Advisor
Screen –sharing with customers while upholding privacy consent.
Migration of information from CPU
Walking Customer through processes thoroughly
Displaying soft skills
Install and Update Apple software
Teleperformance Boca Raton, Fl July 2012 – December 2012
ATT /U-Verse Churn Agent
Technical Support
Help Desk
Troubleshooting
Customer Satisfaction
McCue Law, Pompano Beach, Fl Jan. 2011-Feb. 2012
Legal Intern/ Law Clerk
Collating files
Updating pleading indexes and pulling dockets
Scheduling meetings
Entering data and scanning documents
US Census Bureau, Hollywood, Fl April 2010-Aug. 2010
Enumerator
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Met daily with the supervisor to review and submit work, and receive additional instructions.
Conducted interviews with residents in assigned areas by following the stringent guidelines and confidentiality laws. Explained the purpose of the census data on forms.
Complied with accuracy standards while maintaining high production rates.
Maintained record of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Responsible for answering phones, mail courier, and faxing.
Flexibility to deal with the everyday changes associated with being a clerk.
Worked closely with other clerk employees to ensure diligent and efficient office atmosphere.
Responsible for documenting of process and improving our operations manuals, and collateral
Improved interdepartmental relations through effective communication
Excelled in researching and establishing compliance regulations.
Strength in being detail- orientated multi-tasking and interaction with management.
Demonstrated administrative support.
DEMONSTRATED AREAS
OF EXPERISE
Excellent Problem Solving Skills
Positive Attitude in Stressful Situations
Customer Service
64 WPM
Detail-Oriented
Time Management
Adaptable
Deadline Sensitive
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