Manager Store
Resume:
M I C H A E L F L Y N N
***********@*****.***
Claremore, OK
PROFESSIONAL SUMMARY
Motivated Store Manager with more than 15 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
SKILLS
Operations management Customer service management
Employee training and development Team building and leadership Staff hiring Sales oversight
Loss prevention
EXPERIENCE
Store Manager, Napa Auto Parts, Current, Tulsa, OK Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
Drove single-year sales growth constantly.
Reversed poor performing store by revising systems, processes, training programs, and personnel.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Encouraged team-oriented culture with common sales, service, and productivity goals. Recognized for excellence in building and motivating management and hourly teams. Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Store Manager, O'Reilly Auto Parts, Owasso, OK
Recognized as Store Manager of the Year based on superior sales and customer satisfaction results.
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Exemplified leadership and maintained company standards and protocols in all 5 locations I have been over.
MF
Apr 2004
Parts Specialist, Warren CAT, Tulsa, OK
Provided superior service by recommending product replacements for out-of-stock items. Negotiated vendor pricing to reduce company costs. Merchandised retail products.
Fulfilled customer requests for specialty and hard-to-find items. EDUCATION
Collinsville HighSchool - Collinsville, OK
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