Operations Manager

Dianna Foster-Gonzales

https://www.linkedin.com/in/dianna-foster-gonzales-2b5a3654 323-***-**** ***************@*****.*** SUMMARY INTRODUCTION

A proficient high driver with over 25 years of demonstrated strengths in, leading change, implementing business strategies, Wire, FRB, Risk, Budget, Reconcilement Management and decreasing operational cost YoY. Highly motivated, results-oriented, driver in turnaround of "opportunity market," accomplished leader with exceptional talent for building, leading and managing high performance teams, exhibiting high-level of business ethics, teamwork, and performance standards while providing the highest quality of workplace satisfaction and creating a diverse work atmosphere. EXPERIENCE

Wescom Credit Union, Item Processing Manager Jan 2007 - Present Greater Los Angeles, CA

• Manage daily operations of all ATM processes for Wescom and additional Credit Union Clients not limited to, but including branch x9 files, remittance processing, FRB functions, reconcilement and QA for 20+ locations

• Forecast, Plan, and Develop employees within multiples sites and functions while reducing overall department cost within exempt and nonexempt employees

• Reduced Department cost by 7.6% YTD

• Saved $150k by eliminating unnecessary department contracts

• Reduced total OT cost by $500k

• Led and trained 5+ department upgrades and secured an efficient DR process

• Saved $200k in total cost with budget analysis

• Processed over $274 million in Fed funds YTD

• Successfully trained, guided, and increased team monthly in-clearing check capacity to

$20+ million in monthly checks for banks and consumers

• Hire, develop, and cross train staff for all aspects of department, while setting stretch goals for each member to ensure company and employee growth City National Bank, Lockbox Assistant V.P. Jan 2006- Jan 2007 Los Angeles, CA

• Monitored and developed department’s statistical data to be compliant and exceed company expectations

• Managed Sr. Leaders while reporting to and making recommendations to S.V.P.

• Increased and improved productivity by 5% while decreasing monthly OT

• Decreased total department errors from 500/month to under 20/month while ensuring total customer satisfaction

• Hired, Trained, Coached, and Develop different level employees for total department functionality

• Created new review process yearly performance evaluations

• Conduct department tours for potential clients and Sr. Management

• Re-level loaded work volumes and created new system process for department which led to over 80% reduction in errors

Bank of the West, Lockbox Corporate Officer April 2000 – Jan 2006 Greater Los Angeles Area, CA

• Managed over 275 Cash Management client lockbox processes

• Developed over 15+ employees to next level/title while ensuring accounts were reviewed, completed, analyzed, and accurate

• Decreased operational cost, ensuring QA, and onboarding new clients quarterly targets were exceeded

• Follow up and input data of monthly account analysis for client billing to ensure 100% satisfaction

Wells Fargo Bank, ATM Operations Manager Dec 1998 – April 2000 Greater Los Angeles Area, CA

• Managed and developed 40+ employees

• Oversaw 1,500 ATM locations for processing, balancing, reporting and forecasting

• Budgeted workload volumes and staffing processes.

• Trained all staff on new workflow processes and upgraded system functions Union Bank of California, International Operations Officer Nov 1997 – Dec 1998 Greater Los Angeles Area, CA

• Provided financial reporting to Senior Management,

• Account reconcilement, wires processing/validating, OFAC risk monitoring, Volumes and staffing processes.

• Review and implement procedure changes to streamline process for the highest levels of efficiencies.

• Hiring, training, coaching, development plans and reviews. Wells Fargo Bank, Lead Specialist Oct 1981 – Nov 1997 Greater Los Angeles Area, CA

• Ensure all Branch G/L’s for tellers work were balanced accurately.

• Make adjustments to FRB for encoding / posting errors.

• Cash Order.

• Assist with branch Audits.

• Projects included opening an offsite branch, assist other branches when needed for staff coverage.

EDUCATION

Associates of Arts Degree Sept 1980 – Dec 1981

Mt. San Antonio College, Walnut, CA

AWARDS

• Certificate of Excellence – Wescom Credit Union

• Employee of the Quarter – Bank of the West

• Top Operations Award – Wells Fargo Bank

CERTIFICATIONS AND VOLUNTEER

• First Aid & CPR May 2016

• Donor Relations – American Red Cross Jan 1981 – Present

• Fundraiser Volunteer – Wescom Credit Union Jan 2007 – Present

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