PC Technician Telecommunications Network Technician
Resume:
KEITH D.M. SIMS
*** *. ******* ***. ***********, IL email: **********@*****.***
708-***-**** Website: www.linkedin.com/keithlovesmusic
Citizenship: (Yes, US Citizen)
Special Hiring Authority: (Veteran preference)
Federal Experience: (Military, US Navy)
Clearance: (Confidential, Inactive)
OBJECTIVE: To obtain a full time position in public service as a Computer & Network Support Specialist.
SKILLS SUMMARY
Resolved escalated customer issues as member of Mission Critical Customer Response Team for Hewlett Packard. Experienced Enterprise level service technician on multi-functional printers, copiers, computer hardware and Data Centers. Demonstrated leadership in managing Service Level Agreements, leading teams on end- user training, deployment projects, IMAC and break-fix support.
Imaging/ Printers /Multifunction: Monochrome LaserJet, Color LaserJet, Design jet, All-in-One multifunction,
HP LaserJet 4345 MFP, HP LaserJet 9000, HP LaserJet 9040 MFP, HP LaserJet 3035, HP LaserJet 5035, HP Color Laserjet, HP DesignJet Z2100, Designjet 4000, HP Laserjet 8100
Computer Software: Office 2010/360, HP Service Manager, Adobe Standard, Illustrator, VMware, Microsoft Word/Excel/PowerPoint/Outlook/Publisher/Photoshop
Operating Systems: Windows 7,Windows 10, Windows Server 2008/2012,Cisco IOS, Linux, Ubuntu
Computer Hardware: Cisco Router, Switch, Cisco ASA Security device, Cisco IP phone, HP ProLiant, Industry Standard Server, HP & DELL computers
Web Development: HTML5, CSS3, PHP, Java Script, Web developer for NTNAC non-profit organization
Languages: Visual Basic, Java Script, Power Shell, Java
Protocols: TCP/IP, OSPF, EiGRP, RIP, PPP
Mobile Devices: iPhone, Android, iPad, Tablet
Network: LAN refresh and overhaul projects, patch panel cabling, workstation network installations.
Databases: Prodigy, Oracle, Goldmine
WORK HISTORY
Randstad Technologies, Electronics Support Unit Sept 2013 -Present
Contract Network Technician, State Farm ESU Telecom Team Hours: 40 per week
808 S. Eldorado Rd Ste. 200 Salary: $20,000
Bloomington, IL 61701 4 Years
Supervisor: Sarah Washington, 309-***-****
May Contact: Yes
As Telecom Technician, I provisioned Cisco routers, switches and configured Cisco IP phones and ASA security devices. I installed base software on network security devices and insured proper delivery of networking equipment to meet SLA deadlines.
Key Achievements:
Excelled as Help-desk Support Technician/ End lifecycle Product Technician, assigned to work on the Deployment Services Help Desk for the A.E.R.O 40 (Agency Equipment Roll-Out) Project.
Responsible for building, loading, and deploying configuration on Cisco 2811, 2911 and 1841 Routers, 24 and 48 port Cisco switches, and Cisco ASA firewall devices.
Coordinated and planned testing, and provisioning of Cisco IP phones and security devices.
Managed records of obsolete Cisco equipment, Cisco trunk stock, Administer Cisco 2811 router return program, Test incoming Cisco modules and cards, and Pre- disposal security wipe of equipment.
IBM Global Services, Technisource contractor Feb 2012 - Feb 2013
Onsite Project Team Lead assigned to Miller Coors Brewery Hours: 40 per Week
3939 W. Highland Blvd Salary: 36,000
Milwaukee, WI 2 Years
Supervisor: Dian Bills,817-***-****
May Contact: Yes
As Project On-Site Team Lead, coordinated technical operations with the IBM Project Team and the Miller Coors project stakeholders.
Key Achievements:
Coordinated logistics, scheduled workstation replacement to the Miller-Coors corporate environment.
Managed and coordinated the staging, integration and deployment teams on Windows 7 data/hardware migration effort.
Coordinated printer replacement and delivery support with vendors and configured network printers for end-users.
Hewlett-Packard Corp, C.S.B. Division, Chicago IL Nov 2008 - Jan 2012
Field Technical Support Engineer Hours: 40+ per week
2001 Butterfield Rd #700 Salary: $34,000
Downers Grove, IL 60515 4 Years
Supervisor: Todd Wilcox 650-***-****/ 309-***-****
May Contact: Yes
As Field Engineer, I was responsible for providing exceptional technical services to company's fortune 500 clients, government institutions, small & medium business, in a 4 state regional territory. Responsible for repairing thousands of hardware failures and restoring service to over 2500 customers.
Key Achievements:
Excelled as member of the Mission Critical Customer Support team, as liaison to special teams to coordinate resources when needed.
Excelled as enterprise data center hardware technician resolving break/fix repair issues on multifunctional laser jet printers, copiers, servers and workstations.
Installed, upgraded, repaired and configured multifunction laser jet printers, copiers and network printers.
EDUCATION
Computer Network Technology A.A. S – Heartland College *Dean's List: (3 times)
Cisco Network Academy - Heartland Community College, Bloomington IL, currently attending
Information Systems Networking major - DePaul University, Chicago IL
Professional Training and Certification
Electronics & Engineering Training Program - U.S. Naval Training Command Center, Chicago IL, 1994
Certification and Field Training, Hewlett-Packard University, Compact campus Houston TX, 2009
Certifications
Computer Support Specialist – Heartland College (Net +, A+, MCSA, Security +, CCENT in progress)
HP APS Certification PSG (Laptops & Desktops)
HP APS Certification ISS (Industry Standard Server)
HP APS IPG Certification (Imaging& LaserJet Printers)
VOLUNTEER EXPERIENCE
Served 10 years as volunteer Webmaster/designer for Neighbor to Neighbor non-profit organization.
Produced presentation slideshows, and marketing materials for the annual Minority Academic Achievement Award Ceremony (MAARC). Also responsible for computer repairs and procurement.
Served as Computer tech on the disaster relief team for the American Red Cross.
MILITARY EXPERIENCE
U.S. NAVY Apr 1994 - Aug 1998
Electronics Technician RANK: E-4 (3rd Class Petty Officer)
USS Belleuwood LHA-3 Combat Systems Division Hours: 40+ per week
Sasebo Japan
Key Achievements:
Performed preventative and corrective maintenance on computer hardware, defensive weapon systems and equipment.
Supervised 1 team lead and 15 member work staff overseeing repair and maintenance of ship's weapon systems.
Awarded Humanitarian Medal for relief and rescue efforts during hurricane disaster Iniki
Accelerated advanced for academic honors and military achievement.
PROFESSIONAL AFFILIATIONS & AWARDS
Member of: Hewlett Packard Professionals Society, Cisco Professionals, Chicago IT Professionals
Recipient of 3 Award letters of Commendation:
1. Recipient of the "HP Total Customer Excellence Award" in 2011.
2. Leadership for efforts in combined civilian-military exercise, from Commanding Officer U.S. Navy
3. Education Honors for graduating in Top 5% of class from, U.S. Navy Training Command
REFERENCES:
Randy Cramer
State Farm Insurance Companies
Direct – 309-***-****
*****.*.******.****@*********.***
Site Supervisor
** Randy is my current site supervisor on State Farm project.
Micah Schultz
STL Technologies
Direct – 309-***-****
*****.*******.****@*********.***
Site Supervisor
** Micah was my supervisor for the last year and 6mos, before Randy Cramer took over the position.
Jim Anderson
State Farm Department Supervisor - Ad Services
***.********.****@*********.***
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