fishing

SHARON TENSY ALAPPAT

IT PROFESSIONAL

Address: Alapatt House Po Thrissur Kerala

Current Address: **-**/* **********, **************, Krishna, Vijayawada 521180 Andhra Pradesh

Mob No : +91-707*******

WhatsApp : ”

E-Mail: ***************@*****.***

Objective:

A bright, talented and ambitious IT Support Technician with a technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.

My Identity: Industrious, Honest and Flexible

Professional Skills: Leadership Quality, Coordination Skills, Mingles easily with a new team, a good communication skill in English, Hindi, Malayalam, Tamil.

Academic Qualifications:

[] Postal Graduation Diploma In Multimedia And Animation (PDMA) (Segaya, Manama - Bahrain)

{Certified in Communicative English}

[] St. Antony’s Higher Secondary School Puthenpeedika Thrissur – kerala - India

[] St. Joseph’s EHSS Eravu - kerala - India

WORK EXPERIENCES INFO:

(CERTIFIED SWIMMING & RESCUE TRAINER)

Worked as a swimming trainer for: Global Indian Public School (Thodupuzha)

Worked as an IT Operator at ITHMAAR Bank (IT PEOPLE)

(Opposite Seef-Mall - Main Branch IT Department 3rd floor - Seef - Bahrain)

•Running Core Banking Software’s Like Flex cube, along with

EFTS Monitoring, Track it

•Monitoring ATM’s, LINKS, DR’s, Services and Transactions.

•Taking Actions on incidents & requests

•Quickly responding to customer inquiries and concerns

•Running EOD (End of The Day / Account Closing) Process for All Branches

•Generating Daily Reports

•Attending phone calls and giving telephonic support to bank users.

•Raising & maintaining incident tickets and problem records via track-it, My Oracle Support (MIS), JIRA, E-Banking Project Team, MY SQL, TOAD, PUTTY

•Setting up new users' accounts and profiles and dealing with password issues.

•Escalating unresolved problems to other support staff

•Moving BACKUPS from various servers to tape

Worked as an IT Operator at Khaleeji Commercial Bank- (IT PEOPLE)

(Financial Harbor Main Branch IT Department 24th floor Manama - Bahrain)

•Running Core Banking Software’s Like IMall, Vision, Track it

•Monitoring ATM’s, LINKS, DR’s, Services and Transactions.

•Taking Actions on incidents & requests

•Quickly responding to customer inquiries and concerns

•Running EOD (End of The Day / Account Closing) Process for All Branches

•Generating Daily Reports

•Attending phone calls and giving telephonic support to bank users.

•Raising & maintaining incident tickets and problem records via track-it.

•Setting up new users' accounts and profiles and dealing with password issues.

•Escalating unresolved problems to other support staff

[] Worked as a Mobile hardware and software Technician at Kanchikacherla, Krishna, Andhra Pradesh

[] Worked as an Office Administration Program Trainer (PROJECT E-HEALTH) in Kerala State Health and Family Welfare Department under the Central Government of India CDAC for Doctors, Nurses, Librarians, Clerks and Health Inspectors in Trivandrum – Kerala – India.

[] Worked as an office administration program trainer (PROJECT E-HEALTH) in medical health department under Central Government of India CDAC for Doctors, Nurses, Librarians, and Health Inspectors in Malapparambu – Calicut – Kerala – India

[] Worked in Info Prism IT Solutions Thrissur as a Graphic Designer cum Hardware Technician Thrissur – Kerala - India

[] Worked for CAMFORD institute of Logistics & management as their Computer Hardware & Software Technician in Calicut - Kerala - India

[] Worked for Ruwad Al Bahrain from April 23, 2016, to April 10, 2017, as their System Administrator cum Designer (BAHRAIN)

[] Free Lance Work INFOS WITH COMPANIES WITH SIGNED CONTRACTS

# CUBE CONSTRUCTIONS BAHRAIN, http://www.cubebahrain.net/(Hardware and Software Technician Cum Designer)

# NOOR EL MAN CONTRACTING (Hardware and Software Technician Cum Designer) (BAHRAIN)

[] link to websites that I’ve done for customers, http://camfordinstitute.com/, https://www.arkitecturestudio.com/, (http://www.cubebahrain.net/#Bahrain)

Computer Proficiency: Hardware & Networking, MS office,

Graphic Design Outfit: Adobe Illustrator, Adobe Photoshop, Adobe In design, Corel draw, Ism,

*The Web and Authoring Outfit: Flash with swish max, HTML, CSS, Dreamweaver, JavaScript, Director.

*Animation Outfit: 3ds max, V-ray, Poser, Bryce, Maya, AutoCAD (intro)

*Visual EFX and Editing Outfit: Adobe Premiere, Sound forge, Adobe After effects, Morpheus, Edius

Personal Details:

Date of Birth: April 11, 1995 (25)

Marital Status: Married

Nationality: Indian

Hobbies: Reading, Writing, and Travelling

Father’s Name: Tensy Alappat

Mother’s Name: Susan MD

Additional Info

PERSONAL INTERESTS

Enjoy all sports particularly Badminton, Cricket and artistic sports. I love to travel and experience different cultures. Inspirational Preacher, Body Builder cum Mixed Martial Artist. I love to conquer life with passion.

Declaration: To pursue a career in an organization that would mold me into a consummate professional both in my approach and my attitude and thus resulting in the mutual development of both the organization and myself. I hereby declare that the information furnished above is factual and correct

To the best of my knowledge.

Contact this candidate