Jessica Pichardo

adl2r8@r.postjobfree.com

** **** ***

Woodland Park, NJ 07424

201-***-****

Summary: Bi-lingual Sales professional, equally accomplished in financial, administrative and multi-faceted data functions. Customer Service driven and an effective problem solver; prioritizes and manages heavy work flow without direct supervision, able to provide an excellent working relationship with Management, Supervisors, and co-workers. Pursuant of positioning myself in a growing company where I can best use my experience and passion to contribute and enhance the ongoing success of the organization

Professional Experience:

Sparc Group LLC

Sparc Group LLC is a multi-million dollar that owns Aeropostale, Nautica, and Lucky Brand Jeans. With stores all across the USA and Puerto Rico.

Payroll (2018-Present)

Payroll processing on a weekly basis: verify timecards, update employee data and deductions for more than 10,000 corporate and field employees using Day Force.

Processed reimbursements, additional earnings, stipends, garnishments, etc. for all employees

Update records and submit deposits on a bi-weekly basis.

Implemented and maintained payroll reports on a bi-weekly basis.

Support HR Manager as Liaison between field, corporate employees in handling HR requests and needs

Support HR Manager, Payroll Manager, Director of Finance & Vice President of Finance & Accounting as assigned

General administrative support and special projects as assigned.

Set-up files/folders/binders for storage of reports

Professional Experience:

Trish McEvoy, Ltd.

Trish McEvoy, Ltd. is a multi-million dollar privately held Beauty Company, founded in 1978, with a presence in over 300 doors, including international retailers. Trish has been committed to the creation of the highest quality products while putting professional makeup application skills in every woman's hands through her unique teaching program. Trish McEvoy cosmetics is an international brand, offering a continuously expanding range of color cosmetics, fragrance and skincare.

Payroll (2016-2018)

Payroll processing on a weekly basis: verify timecards, update employee data and deductions for more than 400 corporate, field and warehouse employees using ADP

Processed reimbursements, additional earnings, stipends, garnishments, etc. for all employees

Assist with enrollment in health, flexible spending and retirement accounts.

Update records and submit deposits on a bi-weekly basis.

Implemented and maintained payroll reports on a bi-weekly basis.

Assist Payroll Manager & Finance team with Unemployment Benefits Audits and Mortgage Verifications

Assisted HR Manager as Liaison between field, corporate employees in handling HR requests and needs

Support HR Manager, Payroll Manager, Director of Finance & Vice President of Finance & Accounting as assigned

General administrative support and special projects as assigned.

Set-up files/folders/binders for storage of reports

Connect One Bank

Connect One Bank is a community-based, full-service New Jersey-chartered commercial bank that was founded in 2005. The Bank operates from its headquarters located in Bergen County, New Jersey, and through its 20 other banking offices. It is built on a history of connecting to our customers' needs; with the ultimate goal of creating life-long partnerships with customers by making sure that each day ConnectOne Bank focuses on a singular objective...to be 'a better place to be' for customers, communities, employees and shareholders.

Banking Relationship Specialist (2014-2016)

Perform account opening for deposit products and educate clients on product and service offerings.

Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.

Handle customer service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.

Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance.

Provided extreme customer service, by proactively identify opportunities for relationship acquisition and development

Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service related functions.

Active participation in achieving branch sales goals

Maintained a 90% plus service performance; engaged in retail and community events to promote the brand in accordance with the retail business plan.

Performs other duties that may be assigned.

TD Bank

TD Bank Group is one of the largest banks in North America, with deep roots in the community dating back more than 150 years. TD is the sixth largest bank in North America by branches, serving approximately 24 million customers in a number of locations in key financial centers around the globe. The mission is to give clients the best banking experience possible, every day, employing more than 85,000 talented, ambitious people who share the passion for excellence.

Teller/Customer Service Representative (2011-2014)

Processed customer transactions, including but not limited to check cashing, withdrawals, and deposits.

Accurately balanced cash drawers and assisted customers with basic product information.

Account processing and Loan Applications for homes and businesses

Achieved and exceeded service goals by minimizing customer wait times and accurately and efficiently processing customer transactions while providing exceptional customer service in addition to recognizing referral opportunities.

Exercised bi-lingual experience and knowledge, providing excellent communication skills with ability to be concise, clear, and consistent.

EDUCATION:

Passaic County Community College, Paterson, NJ (2015)

A.S., Criminal Justice

Rutgers University, Newark, NJ (Graduation 2020)

B.S., Criminal Justice

References available upon request

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