My main objective is to start a career that I enjoy. I'm looking forward to have a better income to support my family. Also, to live a more comfortable lifestyle.
American School, Lansing, Illinois
High School Diploma November, 2020
NAHAEC Medical Billing, Charlotte, NC
Certification Certified Medical Billing Professional March, 2021
March, 2019 - November, 2020
Coat Presser, and Tailor [SENO FORMAL WEAR INC] [Decatur, IL]
Measured customers for size and recorded measurements for use in alterations.
Removed stitches from garments to be altered by using rippers or razor blades.
Folded, hung and bagged completed clothing.
Altered clothing to fit individual customers and repaired defective garments.
Used press steam machine to remove creases from garments and linens.
Adjusted and tailored clothing for proper fit.
Measured parts such as sleeves and pant legs and pin-folded alteration lines.
January, 2014 - February, 2019
Waitress Bob Evans Restaurant Decatur, IL
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Processed customers' payments and provided receipts.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
June, 2010 - March, 2013
Customer Care Representative StarTek Decatur, IL
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Answered inbound calls per day and directed to designated individuals or departments.