Adelisa Cheung Yee Phone : 787-***-**** Email : adelisa.cheung30@gmail.

Summary Excellent customer care interaction, service, and management. Able to handle complaints, process orders, and provide information about an organization's products and services. Attention to detail Great learner and executor of any customer inquiry and detail. Emphasis on fast development and accurate standards to match required needs.

Skills Improvement of Customer Experience. Positive Attitude with full Bilingual support on English, and Spanish, both written, verbal and understanding. Vast proficiency on Time Management, Interpersonal Skills and Complaint Resolution. Power point, Basic Excel, Microsoft office, filing and paper works, scanner, fax and point of sales.

2019 – 2020: Doctor House Inc (Customer Service call center) San Juan P.R

Providing the members of various insurance benefits to a yearly personal health visit from the health provider

2018 - 2019: Alight Solutions Call center San Juan P.R

Good Response to handler of customer complaints and inquiries in a timely manner.

Adherence to a polite and professional telecommunication etiquette.

Developed excellent personal organization and multitasking skills in a fast paced.

environment

2017-2017: Farmacia del Rey Data Entry Operator San Juan P.R

Compiled, sorted, and verified accuracy of over 5,000 data points every day while generating daily reports and projects progress.

Testing of client software updates by inputting new figures and examining the corresponding outputs.

Conducted secure follow up phone calls and emails to acquire classified, missing, or erroneous data from the clients.

2013 – 2015: Seven Sea Restaurant Waitress and Cashier San Juan P.R

Familiarizing guests with menu and daily suggestive sales.

Running multi-course meals and tallying of bills.

Upheld great hospitality to restaurant standards, infantizing the satisfaction of both customer and company with interpersonal skills and service.

2010 – 2013: Food and Beverage Cashier Fu Wah Restaurant San Juan,P.R

Upholder of sales, item wrapping, price checker and coupon honoring.

Manager of cash register, payments and responsible for contents with accuracy.

Management of records, receipts, and withdrawals with great proficiency.

Education: Carolina,P.R Universidad del Este Online Student Accounting Bachelor’s degree